Configuring after installation
Before you deploy MyIT and after completing the installation procedures , you must configure the system. Because BMC Remedy with Smart IT (Smart IT) and MyIT share the same server and installer, overlap exists between configuration tasks. This topic includes the following sections:
Before you begin
Complete the Post installation procedures for Smart IT and MyIT.
To perform configuration tasks common to Smart IT and MyIT
|The MyIT server supports both user and administrator logons. Before you can perform configuration and administration in the MyIT Administration Console, you must set up administrator access.|
This topic describes how to configure the integration of BMC Remedy Single Sign-On with Smart IT and MyIT.
BMC Remedy Single Sign-On authentication applies to both the universal client and to mobile applications. When a user logs on to a mobile device, the user is prompted to enter the hostname and port. If the server has SSO enabled, the mobile client opens a browser to the SSO login page. The SSO server sets the SSO cookies after authentication on to the device browser. When the user relaunches the application, if the cookies are not expired, the mobile client displays the application. If the cookies are expired, the user is shown the login page again for authentication.
To display location maps, follow the procedure to obtain and enable a supported maps license.
|4||(Optional)||This topic describes how to configure the integration of LDAP for broadcasting. IT staff can send broadcasts from Smart IT. Administrators can send broadcasts from the MyIT Administration Console.|
|5||(Optional)||If you did not specify an open port during installation or if these ports are in use, you can change the ports. These ports are used to connect the web and mobile clients to the MyIT and Smart IT server.|
To configure integrations
You can change the settings that MyIT uses to connect to the following applications:
If you enable the integration of BMC TrueSight Operations Management , services monitored by BMC TrueSight Operations Management are listed in MyIT and the availability status is updated by BMC TrueSight Operations Management.
|3||Using the MyIT with BMC Cloud Lifecycle Management integration, MyIT users can view and request available VM offerings as part of the Unified Catalog. Create sections and then add BMC Cloud Lifecycle Management offerings to the section.|
Self-service users use MyIT to open HR cases and to search HR knowledge articles. BMC HR Case Management can be installed on either the same server with BMC Remedy IT Service Management (BMC Remedy ITSM) or on a separate server.
Note: The BMC HR Case Management server requires BMC Remedy Action Request System 9.1.
|5||MyIT Service Broker enables you to collaborate with others within your organization or external third parties, to on board, manage, deliver, and analyze the use of IT and business services from multiple sources.|
To perform additional configuration for MyIT
|Review the initial Catalog content from the starter kit, and modify the Catalog to meet the needs of your organization.|
|Within MyIT, you can enable and disable features that you might not want to use immediately in your deployment. For example, if you are not set up to support location services, you can disable that functionality. You can also configure the settings for features such as the Contact IT button.|
|If you use BMC Service Request Management to process requests and incidents submitted by MyIT users, you must create a series of service request definitions (SRDs) specifically for use with MyIT. You configure SRDs in the BMC Service Request Management Console.|
|4||Administrators can grant or restrict access to the areas of the MyIT Administration Console for other administrator.|
|MyIT enables you to customize the names of items that appear on your users' desktop browsers and mobile devices. For example, you can update the name of the service desk to My Company Service Desk.|
|7||The multitenancy feature of BMC Remedy IT Service Management (BMC Remedy ITSM) provides the ability to segregate data by operating company and customer company.|
|8||To allow MyIT users to accept email notifications for services, you must configure your company's mail server information and verify that users have valid email accounts with the specified server. Users can then select email notifications for specific services.|
|9||This topic describes the analytics tracking for MyIT. Review this content and determine whether to opt out.|
Where to go from here
If you will use Smart IT, configure Smart IT.
After you finish configuring MyIT,.