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Configuring after installation

Before you deploy MyIT and after completing the  installation procedures , you must configure the system.  Because BMC Remedy with Smart IT (Smart IT) and MyIT share the same server and installer, overlap exists between configuration tasks. This topic includes the following sections:

Before you begin

Complete the Post installation procedures for Smart IT and MyIT.

To perform configuration tasks common to Smart IT and MyIT

StepActionAdditional information
1

Set up administrator authentication

The MyIT server supports both user and administrator logons. Before you can perform configuration and administration in the MyIT Administration Console, you must set up administrator access.
2(Recommended) Integrating with Remedy Single Sign-On

This topic describes how to configure the integration of BMC Remedy Single Sign-On with Smart IT and MyIT.

BMC Remedy Single Sign-On authentication applies to both the universal client and to mobile applications. When a user logs on to a mobile device, the user is prompted to enter the hostname and port. If the server has SSO enabled, the mobile client opens a browser to the SSO login page. The SSO server sets the SSO cookies after authentication on to the device browser. When the user relaunches the application, if the cookies are not expired, the mobile client displays the application. If the cookies are expired, the user is shown the login page again for authentication.

3(Optional) Enable a maps license

To display location maps, follow the procedure to obtain and enable a supported maps license.

4(Optional) Integrate MyIT with LDAP for broadcasts This topic describes how to configure the integration of LDAP for broadcasting. IT staff can send broadcasts from Smart IT. Administrators can send broadcasts from the MyIT Administration Console.
5(Optional) To modify ports for MyIT and Smart IT If you did not specify an open port during installation or if these ports are in use, you can change the ports. These ports are used to connect the web and mobile clients to the MyIT and Smart IT server.

To configure integrations

StepActionAdditional information
 1  Make changes to application integrations

You can change the settings that MyIT uses to connect to the following applications:

  • BMC Service Request Management
  • BMC Remedy IT Service Management (BMC Remedy ITSM, the enterprise application)
  • BMC Remedy Action Request System (BMC Remedy AR System, dedicated to the MyIT application)
2 Integrate with BMC TrueSight Operations Management

If you enable the integration of BMC TrueSight Operations Management , services monitored by BMC TrueSight Operations Management are listed in MyIT and the availability status is updated by BMC TrueSight Operations Management.

3 Set up VM requests through BMC Cloud Lifecycle Management Using the MyIT with BMC Cloud Lifecycle Management integration, MyIT users can view and request available VM offerings as part of the Unified Catalog. Create sections and then add BMC Cloud Lifecycle Management offerings to the section.
4 Integrate MyIT with BMC HR Case Management

Self-service users use MyIT to open HR cases and to search HR knowledge articles. BMC HR Case Management can be installed on either the same server with BMC Remedy IT Service Management (BMC Remedy ITSM) or on a separate server.

Note: The BMC HR Case Management server requires BMC Remedy Action Request System 9.1.

5 Configure MyIT Service Broker as a provider MyIT Service Broker enables you to collaborate with others within your organization or external third parties, to on board, manage, deliver, and analyze the use of IT and business services from multiple sources.

To perform additional configuration for MyIT

StepActionAdditional information
1

Review Catalog content from the starter kit

Review the initial Catalog content from the starter kit, and modify the Catalog to meet the needs of your organization.
2

Disable or enable features

Within MyIT, you can enable and disable features that you might not want to use immediately in your deployment. For example, if you are not set up to support location services, you can disable that functionality. You can also configure the settings for features such as the Contact IT button.
3

Set the default service request definitions for MyIT

If you use BMC Service Request Management to process requests and incidents submitted by MyIT users, you must create a series of service request definitions (SRDs) specifically for use with MyIT. You configure SRDs in the BMC Service Request Management Console.
4 Assign administrator permissions Administrators can grant or restrict access to the areas of the MyIT Administration Console for other administrator.
5

Localize titles and messages

  • Contact options that appear when a user taps Account Problems on the Login screen or IT Contact Information from the Assistance screen.
  • The name of the screen that lists a user’s appointments and the instructions that tell users what to enter when creating an appointment.
  • The names of asset actions that appear when a user clicks an icon on a floor map. Using a similar procedure, you can edit asset actions.
6

Change labels used in the application

MyIT enables you to customize the names of items that appear on your users' desktop browsers and mobile devices. For example, you can update the name of the service desk to My Company Service Desk.
7 Configure multitenancy The multitenancy feature of BMC Remedy IT Service Management (BMC Remedy ITSM) provides the ability to segregate data by operating company and customer company.
8 Configure email notifications To allow MyIT users to accept email notifications for services, you must configure your company's mail server information and verify that users have valid email accounts with the specified server. Users can then select email notifications for specific services.
9 Review analytics tracking This topic describes the analytics tracking for MyIT. Review this content and determine whether to opt out.

Where to go from here

If you will use Smart IT, configure Smart IT.

After you finish configuring MyIT, deploy MyIT to your users .

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Comments

  1. Paul Seager-smith

    In the first Step 1. above:

    1

    Set up administrator authentication 

    The MyIT server supports both user and administrator logons. Before you can perform configuration and administration in the MyIT Administration Console, you must set up administrator access.

    The link to setup administrator authentication goes to "myit:Setting", which not surprisingly fails to find a web page.

    Please provide the correct link!

    Mar 05, 2017 03:23
    1. Michele Marques

      I apologize! The links have been corrected.

      Mar 07, 2017 09:52