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Changing client functionality options

Within MyIT, you can enable and disable features that you might not want to use immediately in your deployment. For example, if you are not set up to support location services, you can disable that functionality. You can also configure the settings for features such as the Contact IT button and Virtual Chat cross-launch.

This section includes the following topics:

Features

You can enable or disable the following features:

FeatureDescriptionAdditional configuration
AppointmentsEnable end users to schedule appointments with the help desk.You configure this feature on the Help Desk tab of the MyIT Administration Console. See Setting up calendars.
ApprovalsEnables end users to approve requests for which they are approvers.Approvals are set up through the BMC Approval Server and BMC Remedy ITSM applications. If you have a MyIT server cluster, you must configure one server as the master server. Notifications are sent by the master server. To configure the master server, in the connect.properties file on that server, set  master.server  to true.
AppZoneEnables end users to access your internal App Store as a separate tab. If you enable this option, the AppZone icon appears on end users' devices.

BMC AppZone is a legacy feature. Starting with MyIT 3.3, integration of BMC AppZone is not supported for a fresh installation of MyIT. If you are upgrading to MyIT 3.3f from an earlier version, BMC AppZone will be available only if you have enabled and integrated it prior to the upgrade.

As a replacement for BMC AppZone, you can evaluate the broad set of capabilities provided by MyIT Digital Workplace or MyIT Service Broker.

To configure the connection to BMC AppZone, you must set the values for the three appZone parameters. See Configuring the BMC AppZone integration in the BMC MyIT 3.2 online documentation.

To make App Zone items available within the Catalog, you must add them to catalog sections. See Setting up sections in the Catalog

AppZone Items in CatalogEnables end users to access items from your internal App Store within the Catalog.
CatalogEnables the Catalog from which users can make requests.

To configure the Catalog, see Setting up sections in the Catalog. You can configure the Catalog requests and knowledge articles from a variety of sources. The catalog can include requests from IT and HR, to include items from MyIT Service Broker, to include VMs from BMC Cloud Lifecycle Management, and to include knowledge articles from IT and HR.

Note: The Appointments feature depends on the self-service features; either the Catalog or the Support tab must be enabled to enable Appointments.

Contact IT buttonEnable the Contact IT button on the Catalog tab. Show contact information for key departments or personnel in your IT resource pool.

To configure the information displayed when users click Contact IT, see Setting up the help desk.

Note: The Contact IT button is available on both Catalog and Support tabs.

Crowd Sourced AssetsEnables end users to create assets from a floor map, including setting their name, type, description, and location. This change does not affect users' ability to check in or make reservations for an asset.You must also allow users to create assets for each asset type. For more information about allowing users to create an asset type, see Adding and editing asset types.
Include request ID on 'Request Again'Enables the original request ID to be included in a new request that is generated by a user selecting Request Again.No additional configuration.
LocationEnables features linked to the Location Management tab of the MyIT Administration Console.See Setting up locations.
Newsfeed

Enables the Newsfeed tab in MyIT clients. The Newsfeed tab includes the Superbox, from which users can post, search or submit either a request or incident. The Newsfeed tab also includes the activity feed, notifications, and a panel that displays the status for followed people and resources.

To configure the default request for use in the Superbox, see Setting the default service request definitions for MyIT.
My StuffThe My Stuff tab lists the services that the self-service user is following and displays the health of these services. This tab also displays the self-service user's requested items that come from MyIT Service Broker.See Setting up services and Enabling and configuring the enhanced catalog.
Service HealthEnables features linked to the Services tab of the MyIT Administration Console. Self-service users see service health on the My Stuff tab of the MyIT client applications. If you enable Service Health, to make this information available to self-service users, you must also enable My Stuff. See Setting up services.
Service Broker IntegrationEnables integration with MyIT Service Broker.You must also configure details about the integration. See Enabling and configuring the enhanced catalog.
SupportEnables end users to submit service requests and make appointments with the Help Desk.

The Support tab is a legacy feature. This feature is available only if you enabled it prior to the upgrade to MyIT 3.3. To replace the Support tab, you can evaluate the capabilities of the Catalog.

If you continue to use the Support tab, you can configure contact information and appointments on the Help Desk tab of the MyIT Administration Console. See Setting up the help desk in the BMC MyIT 3.2 online documentation.

To set up the default service requests, see Setting the default service request definitions for MyIT.

Note: The Appointments feature depends on the self-service features: either the Catalog or the Support tab must be enabled to enable Appointments

User Profile Data Editing

Enable end users to update their work email and work phone number from their profile on BMC MyIT.

If this option is selected, the work email and work phone updated in the BMC MyIT profile are synchronized with CTM:People form. If this option is not selected, the work email and work phone number are read-only.

Regardless of this setting, end users can add other profile data, such as additional email addresses and phone numbers.

No additional configuration required.

The following video (3:10) demonstrates how you can enable end users to update their details from their profile on BMC MyIT:

https://youtu.be/PBYAQ4OU-ys

Virtual ChatEnables end users to launch BMC Virtual Chat from MyIT.You configure this feature on the Virtual Chat Configuration tab.

To change client features and landing page

  1. From the MyIT Administration Console (http://BMCMyITserver:port/ux/admin), select More > Configuration, and then click Enable Features.

  2. To choose which options are enabled or disabled, select or clear the associated check boxes in the Features table.
    The options are saved.

    Some features might have additional custom attributes. For example, some cross-launch features might have their own URL attribute, which you can edit and save when you select that feature. (See the sections that follow.)
  3. To choose the landing page, select the associated radio button in the Landing Page column of the Features table.

Note

If a client feature is enabled or disabled, users must restart the client application.

Related topics

Setting up sections in the Catalog

Setting up services

Changing terminology used in the application

Localizing titles and messages

Sample connection properties file

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Comments

  1. Andrius Seirys

    How to disable the Posts feature under My Activity?

    May 09, 2017 10:00
    1. Philomena Dolla vizayam

      Andrius, I'll check with the team and get back to you. 

      May 09, 2017 08:24
    1. Philomena Dolla vizayam

      Andrius, MyIT supports the disabling of News Feed, however, the option to specifically disable only Posts is not available.

      May 22, 2017 05:59