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Catalog content from the starter kit

Your MyIT installation includes a starter kit of common service request definitions (SRDs) and Catalog sections.  These items are imported for the Global company, which means that administrators and employees for any company have access to these items. SRDs are online. 

The starter kit is imported only during a fresh installation, and not during an upgrade.

Sections in the Catalog provided by the starter kit

This topic includes the following sections:

SRDs imported into BMC Service Request Management

The MyIT installer imports SRDs for common requests into BMC Service Request Management. These SRDs include IT requests and facilities requests, including the following requests:

  • Adjust Room Temperature
  • Audio Visual/Video Conferencing
  • Business Application Request
  • Building Problem
  • Desktop Support Requests
  • Email Problems
  • Guest WiFi Request
  • Office Move
  • Parking Permit Request
  • Password Problems
  • Report a Safety Concern
  • Request Conference Room Booking

Additional requests are included in the starter kit. From BMC Service Request Management, a Service Request Manager can see the full list of SRDs.

Catalog sections

Your Catalog in MyIT is preconfigured with the following sections:

SectionType of content
Most Common IT ServicesSRDs in BMC Service Request Management
Common Facilities ServicesSRDs in BMC Service Request Management

In MyIT, a MyIT administrator can view these Catalog sections, group items into Catalog sections that make sense for your organization, and add or remove items from Catalog sections.

Before you can use the SRDs from the starter kit

A Service Request Manager should review the SRDs, and modify, disable, and set entitlements for SRDs as appropriate to your organization. The Request Catalog Manager for all these SRDs is set to the sample data user "Allen Allbrook" in the company "Calbro Services". From BMC Service Request Management, an administrator or Service Request Manager can update the SRDs with the person who is responsible for managing the SRDs.

The following SRDs have additional requirements, such as Asset entries in the Product Catalog. An administrator can provide the necessary requirements, a Service Request Manager can modify the SRD to better meet your organizations needs, or a Service Request Manager can take the SRD offline, so that it is not available.

SRDRequirementAdditional information
IT Asset Request
  • Assets (Laptop, Keyboard, Montor) in the Product Catalog
  • Cost centers
New Hire Provisioning
  • Modify the SRD to use organizations from your company
  • Cost centers

Related topics

Setting up sections in the Catalog

Setting up service requests through BMC Service Request Management

Support for service request definitions from BMC Service Request Management

Getting started with your transition to MyIT

Configuration example

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Comments

  1. Luis miguel Lujan gonzalez

    Is the Starter kit only in English or is it localize in any other language?Thanks

    Dec 28, 2016 04:38
    1. Michele Marques

      I will investigate and get back to you.

       

      Jan 03, 2017 01:18
    1. Michele Marques

      The Starter kit is in English only. You can provide your own localization (or other modifications) or the SRDs in BMC Service Request Management.

      Jan 04, 2017 04:44
  2. Brad Taylor

    Are there instructions for adding the Starter Kit content if not selected during installation? If so, where? If not, can they be added? Thanks... 

    Jan 19, 2017 04:39
    1. Michele Marques

      There is no option to select the starter kit during installation; the starter kit content is always installed during a fresh installation of MyIT 3.3. If you are upgrading from an earlier version, however, the starter kit content is not installed. There is currently no method to add the starter kit content after an upgrade.

      Jan 20, 2017 07:08
  3. Ivan Yort

    And if I don´t want to install the starter kit in a fresh install ? I Didn´t find an option for that. My customer already have a Catalog in place.

    Thanks (smile)

    Jan 23, 2017 01:50
    1. Michele Marques

      No, the starter kit is always installed with the SRDs online. You can post an idea to the community: https://communities.bmc.com/community/bmcdn/myit/content?filterID=contentstatus[published]~objecttype~objecttype[idea]

      Jan 24, 2017 10:50