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Back up customizations

Smart IT overwrites some of the BMC Remedy IT Service Management (BMC Remedy ITSM) data on the SYS:Notification Messages form. Back up the message data to be able to return the previous notification content or if your BMC Remedy ITSM environment includes customized data on the SYS:Notification Messages form. Examples of customized data include changing the email notification content or disabling any of the email notifications.



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