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Analytics tracking

Analytics tracking helps BMC improve the experience and performance of MyIT, as well as drive product direction. 

Individuals are not identified and BMC does not collect any personal information. All data is anonymized; however, companies can be identified.

BMC tracks the following events and information:

  • When users log in and out of MyIT. Individuals cannot be identified.
  • Features that are enabled (Catalog, News Feed, and Support tabs).
  • The landing page that is configured.
  • Where users click in the user interface. This information includes which parts of the application are accessed, such as the Catalog, News Feed, Settings, and shopping cart. This information also includes data that might be specific to your environment, such as the name of a catalog item that was selected. Additional information related to the item clicked is also tracked, such as the source of a catalog item (BMC Service Request Management, MyIT Service Broker, BMC HR Case Management, and so on), whether the user is entitled to the catalog item, whether a catalog item is part of a bundle, and the cost of the item.
  • Each time that the Catalog is loaded, along with the number of sections and the section names.

This information is available only to people at BMC who can use this data to shape product direction, such as product management and the user experience team.

You can opt out of analytics tracking (or resume participating in analytics tracking) from the MyIT Administration Console at More > Configuration > Analytics. Performance is not affected by analytics tracking. By default, analytics tracking is enabled.

Related topics

Configuring after installation

Administering

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Comments

  1. Adrian Grancea

    Hello,

    Please elaborate: "This information is available only to people at BMC who can use this data to shape product direction, such as product management and the user experience team."

    This means that no administrator can have access to this information? And how can this info be accessed by MyIT Administrators?


    Thanks,

    Adrian

    Mar 15, 2017 08:44
    1. Michele Marques

      The data is not stored on your MyIT server. We do not currently have a way to share this analytics tracking with MyIT administrators.

      We do have some information about usage of MyIT through the Universal Client and mobile applications - see Reviewing active users for details.

      If you would like to be able to see the additional data tracked through the analytics, you can post an idea in the MyIT community.

      Mar 16, 2017 10:27