This documentation supports the 19.05 version of BMC Digital Workplace Advanced.

To view an earlier version, select the version from the Product Version menu.

User goals and features for end users

BMC Digital Workplace is highly configurable. Features available to users in the client applications depend on which functionality is enabled and how BMC Digital Workplace is configured.


Video assistance

The following video provides an introduction to some of the capabilities of BMC Digital Workplace:

TopicVideo
Finding places and assets (2:42)

Note:

The following video shows an older version of BMC Digital Workplace. The previous product name was MyIT. Although there might be minor changes in the UI, the overall functionality remains the same.

https://youtu.be/HJKoQdEpXrU

BMC Digital Workplace mobile clients and the web browser client

BMC Digital Workplace mobile clients are available for Apple iOS and Google Android. BMC Digital Workplace can be accessed from a web browser on your desktop or laptop. In general, the same capabilities are available on both the mobile applications and the web browser with only the following exceptions:

Functionality available only on mobile clients

Functionality available only on the web browser client

Scanning QR codes to get self-help and to submit requests specific to locations and assets.
  • Accessing AIF-type requests from the catalog. AIF-type requests use the Advanced Interface form from BMC Service Request Management.
  • Opening e-Forms from BMC HR Case Management. (However, you can open PDF form attachments from BMC Helix Platform all clients.)
  • Requesting virtual machines (VMs) (through integration with BMC Cloud Lifecycle Management).
  • Embedded custom pages from BMC Helix Platform.

Notifications are available on both mobile clients and the web browser client. However, there are some differences in how notifications are received. For more information, see Status updates and notifications.

Configuration options for the end user console

BMC Digital Workplace users can configure the following options:

  • Locale
    The end user console is localized as follows:
    • To see a localized view of the web browser client, the user must set the locale in the browser. 
    • To see a localized view of the mobile application, the user must set the system language for the mobile device.
  • User preferences
    End users can access their preferences in the upper-right corner of the end user console.


The following table describes preferences that an end user can set up:

Preference typeDescription
Profile information

End users can add an image to their profile, job title, phone numbers, and email addresses. 

End users can add only one work email, and this email is used for sending email notifications from BMC Digital Workplace.

Notification settings

End users can enable notifications they want to receive for the following types of events:

  • Notifications about approvals (this section is visible only to approvers)
  • Status updates and messages for service requests
  • Feedback notifications for the recently completed requests
  • Notifications about social activity
Approval settings

End users can create approval delegation rules to temporarily delegate their requests to other users.

For more information about this feature, see Delegating business requests to alternate approvers.

Request settings

End users can create the default collaborators group to automatically share all new requests with the default group, or to manually share certain requests with the default group.

For more information about this feature, see Collaborating on service requests.

Social preferences

End users can set up their social preferences as follows:

  • Find and follow people
  • Create and add people to social groups, as well as search for existing groups and start following them
  • Find and follow locations
  • Find and follow assets

The updates from the followed people are displayed in the Posts timeline.

LocationEnd users can set up their home location. When they do so, they can receive corporate broadcasts.


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