User goals and features for end users
BMC Digital Workplace is highly configurable. Features available to users in the client applications depend on which functionality is enabled and how BMC Digital Workplace is configured.
The following video provides an introduction to some of the capabilities of BMC Digital Workplace:
|Finding places and assets (2:42)||
The following video shows an older version of BMC Digital Workplace. The previous product name was MyIT. Although there might be minor changes in the UI, the overall functionality remains the same.
Mobile clients and the Universal Client
BMC Digital Workplace mobile clients are available for both Apple iOS and Google Android. The Universal Client can be accessed from a web browser on your desktop or laptop. In general, the same capabilities are available on both the mobile applications and the Universal Client with only the following exceptions:
|Functionality available only on mobile clients||Functionality available only on the Universal Client|
|Scanning QR codes to get self-help and to submit requests specific to locations and assets.||
Notifications are available on both mobile clients and the Universal Client. However, there are some differences in how notifications are received. For more information, see Status updates and notifications for end users.
Configuration options for client applications
BMC Digital Workplace users can configure the following options:
- Locale—The BMC Digital Workplace client applications are localized. To see a localized view of the Universal Client, the user must set the locale in the browser. To see a localized view of the mobile application, the user must set the system language for the mobile device.
- Settings—The BMC Digital Workplace clients have settings that users can use to set their home location and notification preferences.
- Profile—The profile in BMC Digital Workplace includes a photograph, job title, phone number, and email address. Users can update their profiles from the BMC Digital Workplace client applications.
Business users can make requests for other users, as described in Requesting services on behalf of other users.
Business users can delegate their requests to another users, as described in Delegating business requests to alternate approvers.