This documentation supports the 19.05 version of BMC Digital Workplace Advanced.

To view an earlier version, select the version from the Product Version menu.

Preparing for a BMC Digital Workplace upgrade

Complete the following tasks:   

TaskActionAdditional information

Review the system requirements

Make sure that you meet the system requirements for this release.
2Review the known and corrected issues
3Complete the upgrade worksheetsBefore you start installing the products, you must gather information about the parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you gather these parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.
4Download the BMC Digital Workplace installation filesThis topic explains how to obtain the files that you need for the upgrade from the BMC Electronic Product Distribution (EPD) site.
5Make sure that the servers have either to 64-bit Java Runtime Environment (JRE) 8 or 11, or OpenJDK 11

Make sure that you have the supported version of JRE or OpenJDK.


Take a backup of the BMC Remedy AR server database, and BMC Digital Workplace database.

To recover from any unexpected upgrade failure and resume an upgrade from the last executed stage, take a backup of the following databases:

  • BMC Remedy AR Server
  • BMC Digital Workplace

Note: If BMC Digital Workplace and Smart IT are using the same Apache Tomcat server, and you are upgrading Smart IT to version 19.05, take a backup of the social.xml file, and restore it to the application server after the Smart IT 19.05 upgrade is complete.

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