Preparing for a BMC Digital Workplace upgrade
Complete the following tasks:
Review the system requirements
|Make sure that you meet the system requirements for this release.|
|2||Review the known and corrected issues|
Review the Release notes and notices.
|3||Complete the upgrade worksheets||Before you start installing the products, you must gather information about the parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you gather these parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.|
|4||Download the BMC Digital Workplace installation files||This topic explains how to obtain the files that you need for the upgrade from the BMC Electronic Product Distribution (EPD) site.|
|5||Make sure that the servers have either to 64-bit Java Runtime Environment (JRE) 8 or 11, or OpenJDK 11|
Make sure that you have the supported version of JRE or OpenJDK.
Take a backup of the BMC Remedy AR server database, and BMC Digital Workplace database.
To recover from any unexpected upgrade failure and resume an upgrade from the last executed stage, take a backup of the following databases:
Note: If BMC Digital Workplace and Smart IT are using the same Apache Tomcat server, and you are upgrading Smart IT to version 19.05, take a backup of the social.xml file, and restore it to the application server after the Smart IT 19.05 upgrade is complete.