This documentation supports the 18.11 version of BMC Digital Workplace Advanced.
To view an earlier version, select the version from the Product Version menu.

Managing service versions and revisions

BMC Digital Workplace Catalog versions enable a service catalog administrator or internal service supplier to create a new service catalog item, based on an existing item. The new version can be modified and saved with its own revision history and details. From the revision history, you can track changes in service details over time.

You can manage service versions and revisions by using the Service Options pane.

Overview of versions and revisions

BMC Digital Workplace Catalog service publishing process refers to versions and revisions both as a means to release different versions of a service, and to maintain an audit trail to track changes to service details.

Examples of how you can use versions and revisions to organize your catalog:

  • Versions enable the same service to be set up with different configurations. You assign a name for the first version when creating a service. When other versions are required, you can copy a revision to a new version, and assign a new name. For instance, you can create a service catalog profile for a service, and then copy the service into a new version to change the service options to offer a second service with different options. For example:
    • Provide unique packaging variants for different purposes.
    • Account for different service levels based on contractual agreements.
    • Offer adjusted pricing structures based on tiered service pricing.
    • Plan for seasonal or specialty product offerings.
  • Revisions are created in Draft status with a time stamp when a service or bundle is changed. When you modify the service options of a revision in the Approved, Rejected, or Published status, changes will be saved into a new Draft revision. Changes to revisions in the Draft or Pending status are applied to the same revision.


Note

When a service in the Approved, Rejected, or Published status is edited, the edits are saved into a new Draft revision.

To create a new service version

  1. Go to Services > Services.
  2. Double-click a service to open the Service Options pane.
  3. Select the appropriate revision.



  4. Select > Copy to new version.



  5. Enter any text value as the version identifier.
  6. Click Create Version.

To edit a service version name

  1. Go to Services > Services.
  2. Double-click a service to open the Service Options pane.

  3. In the Version field, enter a new version name.



  4. Click any place on the screen to save the changes.

Note

BMC Digital Workplace Catalog provides the ability to add a service version name in multiple languages. For more information, see Localizing catalog items.

To delete one or more revisions

  1. Go to Services > Services.

  2. Click Revision History tab.



  3. Select one or more revisions to be deleted.
  4. Select Actions > Delete.
    The selected revisions are removed from the catalog.

Where to go from here

Approving and publishing services

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