This documentation supports the 18.11 version of BMC Digital Workplace Advanced.
To view an earlier version, select the version from the Product Version menu.

Enabling end user features

Within BMC Digital Workplace, you can enable and disable features that you might not want to use immediately in your deployment. 

You can also configure the settings for features such as the  Contact IT button and  Virtual Chat cross-launch.

Features

You can enable or disable the following features:

Feature Description Additional configuration
Appointments

Enables end users to schedule appointments with the help desk.

You configure this feature on the  Help Desk tab of the BMC Digital Workplace Admin console. See  Setting up calendars.
Approvals Enables end users to approve requests for which they are approvers. This feature includes several types of approvals, and the administrator can disable any type of approval.

Approvals are set up through the BMC Approval Server and BMC Remedy ITSM applications. If you have a BMC Digital Workplace server cluster, you must configure one server as the master server. Notifications are sent by the master server. To configure the master server, in the connect-dwp.properties file on that server, set  master.server  to true.

Approvals reassigning The reassigning feature can be enabled or disabled for all types of approval requests. Additionally, the administrator can enable or disable requesting users' passwords as a confirmation for reassigning approvals.

To enable the reassigning of approval requests, in the Process Definition form of Remedy ITSM, the administrator must select Yes in the Can Reasiign? field of the corresponding process.

To enable the password confirmation, in the Process Definition form of Remedy ITSM, the administrator must select Yes in the Require Password? field.

Catalog
Enables the Catalog from which users can make requests.

To configure the Catalog, see Setting up sections in the Catalog. You can configure the Catalog requests and knowledge articles from a variety of sources. The catalog can include requests from IT and HR, can include items from BMC Digital Workplace Catalog, can include VMs from BMC Cloud Lifecycle Management, and can include knowledge articles from IT and HR.

Note: The Appointments feature depends on the self-service features; the Catalog tab must be enabled to enable Appointments.

Contact IT button Enables the Contact IT button on the Catalog tab. Show contact information for key departments or personnel in your IT resource pool.

To configure the information displayed when users click Contact IT, see Setting up phone contacts and the Contact IT.

Note: The Contact IT button is available on the Catalog tab.

Crowd Sourced Assets Enables end users to create assets from a floor map, including setting their name, type, description, and location. This change does not affect users' ability to check in or make reservations for an asset. You must also allow users to create assets for each asset type. For more information about allowing users to create an asset type, see Adding and editing asset types.
Include request ID on 'Request Again' Enables the original request ID to be included in a new request that is generated by a user selecting Request Again. No additional configuration.
Location
Enables features linked to the  Location Management tab of the BMC Digital Workplace Admin console.
See Setting up locations.
News Feed

Enables the Newsfeed tab in BMC Digital Workplace clients. The Newsfeed tab includes the Superbox, from which users can post, search or submit either a request or incident. The Newsfeed tab also includes the activity feed, notifications, and a panel that displays the status for followed people and resources.

To configure the default request for use in the Superbox, see Setting the default service request definitions for BMC Digital Workplace.
My Stuff
The My Stuff tab lists the services that the self-service user is following and displays the health of these services. This tab also displays the self-service user's requested items that come from BMC Digital Workplace Catalog.
See Setting up services and Enabling and configuring the enhanced catalog for BMC Digital Workplace.
Service Health
Enables features linked to the Services tab of the BMC Digital Workplace Admin console. Self-service users see service health on the My Stuff tab of the BMC Digital Workplace client applications. If you enable Service Health, to make this information available to self-service users, you must also enable My Stuff.
See Setting up services.
Enhanced Catalog
Enables integration with BMC Digital Workplace Catalog.
You must also configure details about the integration. See Enabling and configuring the enhanced catalog for BMC Digital Workplace.

User Profile Data Editing

Enables end users to update their work email and work phone number from their profile on BMC Digital Workplace.

If this option is selected, the work email and work phone updated in the BMC Digital Workplace profile are synchronized with CTM:People form. If this option is not selected, the work email and work phone number are read-only.

Regardless of this setting, end users can add other profile data, such as additional email addresses and phone numbers.

No additional configuration required.

Note: The following video shows an older version of BMC Digital Workplace. The previous product name was MyIT. Although there might be minor changes in the UI, the overall functionality remains the same.

The following video (3:10) demonstrates how you can enable end users to update their details from their profile on BMC Digital Workplace.

https://youtu.be/PBYAQ4OU-ys

Virtual Chat
Enables end users to launch BMC Virtual Chat from BMC Digital Workplace.
You configure this feature on the Virtual Chat Configuration tab.

To change client features and landing page

  1. From the BMC Digital Workplace Admin console (http://server:port/dwp/admin), select Configuration, and then click Enable Features.

  2. To choose which options are enabled or disabled, select or clear the associated check boxes in the Features table.
    The options are saved.
  3. To choose the landing page, select the associated radio button in the Set as landing Page column of the Features table.

Note

If a client feature is enabled or disabled, users must restart the client application.

To enable session persistence for mobile clients

Enabling session persistence help you improve your user experience while using the BMC Digital Workplace application on mobile devices (Apple iOS or Google Android). By setting up this feature you are saving your session cookies; if your mobile device restarts due to the vendor software upgrade, you do not need to repeatedly log in to access the BMC Digital Workplace application.

  1. Navigate to tomcat_home/external-conf/ .
  2. Open the connect-dwp.properties file.
  3. Delete the comment tag for:
    # sessionCookiePersistenceEnabled=true 
  4. Restart the Tomcat.
    See the Sample connection properties file.
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Comments

  1. Maria Blajevitch

    Approval Requests Reassignment is not available after setting the recommended settings Is there any additional configuration needed? Thank you

    Feb 14, 2019 09:25
    1. Ravee Panjwani

      Thanks for your comment, Maria. Please review the content in Delegating business requests to alternate approvers, and confirm if it helps provide the additional information.

      Feb 14, 2019 02:18