This documentation supports the 19.05 version of BMC Digital Workplace Advanced.

To view an earlier version, select the version from the Product Version menu.

Downloading the BMC Digital Workplace Catalog installation files

You obtain the product installation files by downloading them from the BMC Electronic Product Distribution (EPD) website. Your ability to access product pages on the EPD website is determined by the license purchased by your company.

The following topics describe options for downloading the installation files for BMC Digital Workplace Catalog, which provides the enhanced catalog for BMC Digital Workplace.

Related products

BMC Remedy Action Request System 19.02

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Remedy Single Sign-On 19.02

BMC HR Case Management 4.7

BMC Virtual Chat 9.1

Before you begin

This topic is part of the Preparing for installation of BMC Digital Workplace Catalog process. The previous step in this process is to complete the Installation worksheets for BMC Digital Workplace Catalog.

When to download a service pack or patch

For a fresh installation or an upgrade, check the Release notes to determine the latest update and then download the following items:

  • The latest release, service pack, or patch (if available). For service packs and patches, the BMC Digital Workplace Catalog installer will install the full product.
  • Any hotfixes that are available for known issues.

If you sign up for  Proactive Notification , you will be notified about new service packs or patches for applying the latest changes, as well as bulletins about critical fixes.  

Installation files

The following table describes the files on the EPD website that contains the installation files for this product. From the EPD page, you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete or confirm the Export Compliance Form.

Use the following links to download the files for BMC Digital Workplace Catalog 19.05:

EPD link to componentPlatformDescription

BMC Digital Workplace Catalog Version 19.05 - Fresh Installation

Linux

This archive file contains the required files to install BMC Digital Workplace Catalog on a Linux server.

BMC Digital Workplace Advanced ITSM Integration Patch Version 19.05 1

Linux, Microsoft Windows

This archive file contains the files to integrate a Remedy application, such as BMC Approval Central or Service Request Management, with BMC Digital Workplace Catalog. The archive contains integration scripts for both a Windows or Linux server.

Download this file to the target Remedy AR System server where approvals will be processed.

1 If you have installed BMC Remedy ITSM 19.02 Patch 1, and also downloaded and installed the Remedy ITSM Version 19.02.00 Patch 001 Deployment Management Package for BMC Digital Workplace Advanced 19.05.00 patch, you do not need to download and install the BMC Digital Workplace Advanced ITSM Integration Patch Version 19.05.00 patch from the BMC Digital Workplace installation files. You must configure connections for ITSM functionality as described in Integrating BMC Digital Workplace Catalog with Remedy applications.

The Remedy ITSM Version 19.02.00 Patch 001 Deployment Management Package for BMC Digital Workplace Advanced 19.05.00 patch is compatible with BMC Remedy ITSM 18.08 Patch 1 and 19.02.00.

To verify the files

Locate the files you downloaded and verify the SHA256 checksum results before installation.

Tip

You can use any SHA256 checksum tool to verify the checksum results.

File nameSHA256 checksum

digital-workplace-catalog-fresh19.05.00.tar.gz

c9ec5700bd6857aaa5923ff8f9ba88b43d6d353386c95af1198cfbdfb6f5c7af

Remedy-ITSM-integration-patch-for-BMC-Digital-Workplace-Catalog-19.05.00.zip

7f83fadbe79d471180e396062772ca30f1e2bed863b5135d2d4b93845f3f5d5c

Where to go from here

Setting up the installation environment

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