This documentation supports the 19.05 version of BMC Digital Workplace Advanced.

To view an earlier version, select the version from the Product Version menu.

Contents of the logs

BMC Digital Workplace provides logging capabilities to help resolve application issues. For most log files, the format of the content is as follows:
TIME| THREAD| LEVEL| COMPONENT| MESSAGE

BMC Digital Workplace log files

The following log files are available:

Log fileLocationDescription
ITSMServerConfigureXMLTask.log<InstallDir>/DWP/Logs/Installer log. Contains information about the import of data to the BMC Remedy ITSM server.
social.log<InstallDir>/DWP/social2-migration\logs

MongoDB migration log. Contains information about the migration of MongoDB data to the BMC Digital Workplace relational database.

digital_workplace_patch_install_log.txt

  • Windows: %TEMP%/
  • Linux: \tmp\

Patch Installer logs. Check this file for exceptions if the patch installation is:

  • Completed with warnings
  • Failed with error

If any DEF import failure exceptions are logged, check the RIK log files.

digital_workplace_install_log.txt

  • Windows: %TEMP%/
  • Linux: \tmp\

Installer logs. Check this file for exceptions if the installation is:

  • Completed with warnings
  • Failed with error

If any DEF import failure exceptions are logged, check the RIK log files.

RikStatement.html

C:\Program Files\BMC Software\Digital_Workplace_Patch\DWPPatch\Logs (ITSM side) 


Remedy component installer logs. Check this file for details if any DEF import failure exceptions are logged in the BMC Digital Workplace installer or patch installer logs. The log is displayed as an HTML report.

RikStatement.log

C:\Program Files\BMC Software\Digital_Workplace_Patch\DWPPatch\Logs (ITSM side) 

Remedy component installer logs. Check this file for details if any DEF import failure exceptions are logged in the BMC Digital Workplace installer or patch installer logs.

RikStatement_apps.log

C:\Program Files\BMC Software\Digital_Workplace_Patch\DWPPatch\Logs (ITSM side) 

Remedy component installer logs. Check this file for a summary report of the total number of DEF imports that passsed, failed, or skipped during BMC Digital Workplace installation. The details are provided in RikStatement.log and RikStatement.html

SRMServerInitTask.log
 
dwp.<timeStamp>.part.n.log<InstallDir>/DWP/Logs/yyyy-mm-weekn

Primary Tomcat log file. Events for BMC Digital Workplace are logged in this file. To download a sample file with all log levels set to debug, see MyIT Tomcat Logging in the BMC Support Knowledge Base. To configure the logging levels, see Configuring logs.

This file is saved at regular intervals defined within the logback-dwp.xml file. It contains data related to back-end calls and their duration. When the maximum defined log file size is reached, a new log file is created, and the n counter in the log file name is incremented to n+1.

dwp.log




<InstallDir>/ DWP/Logs/

This is the current version of dwp.<timeStamp>.part.n.log. The time stamp and part are added when the file is saved, and a new dwp.log is started.
dwp-error.log

Tomcat error log file. All errors are logged to this file.

dwp-metadata.logLog of the metadata load process. Contains metadata-related errors and statistics.
dwp-pref .log

Additional Tomcat log file created if the log type selected is Performance.

dwp-sysinfo.logProvider startup log. Check this log file for provider failures, such as integration issues.
dwp-test.logLog for the Health Check utility.
dwp-userpool.log

Log for the user.


BMC Digital Workplace Catalog log files

If you installed BMC Digital Workplace Catalog into a custom folder, then replace all occurrences of the path name /opt/bmc/digitalworkplace with your installation folder.

Log file nameInformation recorded in log fileLog file name and locationNotes

Bundle log

The bundle log captures messages related to the application execution, so that you can troubleshoot errors with end user requests, process workflows, and other system errors.

/opt/bmc/digitalworkplace/db/bundle.log

Enabled by default. For information, see Troubleshooting common BMC Digital Workplace Catalog issues by using log files.

Trace log

The trace log captures messages related to server communication, SSL certificate issues, and API transactions.

/opt/bmc/digitalworkplace/sb/rxscripts/trace.log

Disabled by default. After you install trace logging, the logging feature persists after application and server restarts.

For information about enabling this log file, see Configuring logs.

Installation logs

Two log files record the actions while the application is installing.

/tmp/dwp_install_log.txt

/tmp/dwpsystem_install_log.txt

Enabled by default. For information, see Troubleshooting common BMC Digital Workplace Catalog issues by using log files.

Tenant creation (postinstallation) log

The tenant creation log file records the activity when running the postinstallation script to create the tenant.

The restart after tenant creation log records the activity during the system startup process after you run the postinstallation scripts to create the tenant.

/opt/bmc/digitalworkplace/db/post-install.log

/opt/bmc/digitalworkplace/post_install_restart.txt

Enabled by default. For information, see Troubleshooting common BMC Digital Workplace Catalog issues by using log files.

System startup logs

A series of log files record messages during the system startup process.

/opt/bmc/digitalworkplace/db/sb-start.log

/opt/bmc/digitalworkplace/sb/log/dwpcontrollerStart.log

/opt/bmc/digitalworkplace/Logs/arStart.log

/opt/bmc/digitalworkplace/Logs/arRestart.log

Enabled by default.

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