This documentation supports the 19.02 version of BMC Digital Workplace Advanced.

To view an earlier version, select the version from the Product Version menu.

Configuring after installation of BMC Digital Workplace and Smart IT

Perform the following tasks:

Task Action Addtional information
1 (Recommended) Configure SSL for the Tomcat server To provide communication security among applications, configure SSL for the Apache Tomcat server. If you enabled SSL as part of the installation, SSL is already configured.
2 (Recommended) Configure BMC Digital Workplace for Remedy Single Sign-On

BMC Remedy Single Sign-On authentication applies to both the universal client and to mobile applications. When a user logs on to a mobile device, the user is prompted to enter the hostname and port. If the server has SSO enabled, the mobile client opens a browser to the SSO login page. The SSO server sets the SSO cookies after authentication on to the device browser. When the user relaunches the application, if the cookies are not expired, the mobile client displays the application. If the cookies are expired, the user is shown the login page again for authentication.


(Recommended) Enable full text search (FTS)

BMC recommends that you use Full Text Search which is available by default.

Full text search (FTS) is an optional feature that you can install with the BMC Remedy AR System server. To use FTS with Smart IT, you must install BMC Remedy Knowledge Management, even if you do not plan to create knowledge articles. To use the complete FTS capability, you must configure and enable the feature.

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