This documentation supports the 19.05 version of BMC Digital Workplace Advanced.

To view an earlier version, select the version from the Product Version menu.

Approving and publishing services

Services must be published before they appear in the BMC Digital Workplaceenhanced catalog, and before end users can view and request them. Catalog administrators, internal suppliers, and internal supplier administrators work together to publish services to end users.

Service approval and publishing lifecycle

The following diagram shows how BMC Digital Workplace Catalog users interact to publish services for end users:

Service status workflow

Service status in BMC Digital Workplace Catalog

BMC Digital Workplace Catalog services change statuses before they are published to BMC Digital Workplace.

The following table describes who can change a service status and how the service status changes when different actions are performed.

User roleActionService statusNotes



  • Catalog administrator
  • Internal supplier
  • Internal supplier administrator

Add a service

DraftWhen you add a service, it is in Draft status; for details see Adding services.

Modify a service in one of the following statuses:

  • Rejected
  • Published
  • Approved
  • Unpublished
A draft revision of a service is created

Any changes that you make are saved to a Draft revision and do not affect the current Published version.

You continue editing the Draft revision until you are ready to submit the revision through the publishing process. When the latest revision is published, the currently published revision is set to the Approved status.

Internal supplier

Submit for approval a draft servicePending

You can send services for approval only when all of the mandatory details are predefined. For details, see Adding and updating services.







  • Catalog administrator
  • Internal supplier administrator

Reject a service in the following statuses:

  • Draft
  • Pending
  • Approved
  • Published
RejectedNone

Publish a service in one of the following statuses:

  • Draft
  • Pending
  • Approved
Published

The publish process triggers an automatic approval for a service.

A service can have only one revision in the Published status.

Unpublish a published serviceApprovedNone

To submit a service for approval

After all the mandatory details of the service are completed, an internal supplier can submit the service for approval.

  1. On the Service Management page, select a service and double-click it.  
  2. Click the Actions list, and select Submit for approval.

When a service is submitted for approval, it is set to the Pending status and is displayed on the Pending tab.

To publish a service


As a catalog administrator or an internal service supplier administrator, you can publish services that you own when all the mandatory details of a service are predefined. These services are available on the My Services tab.

As a catalog administrator or an internal service supplier administrator, you can approve and publish services that have been sent for approval by internal suppliers. Services sent for approval are in Pending status, and are available on the Pending tab.

  1. On the Service Management page, click the Pending tab. 
  2. Select a service and double click it.
  3. Click the Actions list, and select Approve & Publish.

Published services appear on the Published tab, which shows only services that are available for end users to request.

To reject a service

As a catalog administrator or an internal service supplier, you can reject a service with a comment.

  1. On the Service Management page, click the Pending tab. 
  2. Select a service and double-click it.
  3. Click the Actions list, and select Reject.
  4. Complete the Reject Revision field, and click Submit.

When the service rejected, it appears on the Rejected tab, and all catalog administrators receive an in-app notification about the rejected service. 

To remove published services from the catalog

Catalog administrators and internal supplier administrators can remove published services from the enhanced catalog as follows:  

  • Reject—Remove one or more services from the catalog and set the revision status to Rejected.
  • Unpublish—Remove one or more services from the catalog and set the status to Approved.
  • Delete—Permanently delete a service from the BMC Digital Workplace Catalog and BMC Digital Workplace enhanced catalog.

Catalog administrators, internal supplier administrators, and internal suppliers can also make published services temporarily unrequestable. For information about this option, see Setting services and bundles to unrequestable.

Where to go from here

When you have published services that you have created, make sure they are entitled to end users thorough virtual marketplaces. See Entitling end users to services, bundles, and banners for information about how to entitle end users to services,

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