Adding and updating bundles
Service bundles are catalog items that contain multiple services fulfilled from a single user request. BMC Digital Workplace Catalog administrators and internal service suppliers can create service bundles to package items that users should consider ordering at the same time.
You can bundle service items for fulfillment in one of the following ways:
- Individual service workflows–When a user requests this bundle, the user will be presented a questionnaire for each service to be fulfilled in the sequence you specify. This is the simplest and most common method for fulfillment.
- Custom workflow–When a user requests this bundle, the services will be provisioned according to the fulfillment process you designed. Use this method to fulfill services in a particular order.
Service bundles for BMC Digital Workplace users
Service bundles appear in the BMC Digital Workplace along with individual services. When a user clicks a service tile, the catalog profile opens to show the services that would be provisioned when the bundle is requested. The bundle catalog profile can contain a unique icon, rich text descriptions, and if enabled, an image carousel, downloadable resources, SLA, and cost profile information.
To be able to find and request a bundle, users must be entitled to view and request the bundle. The user can open the catalog profile for a bundle to see icons for the individual services that are included in the bundle.
If the user is also entitled to view and request the individual services, or if the catalog administrator has enabled full catalog view, the user can click the icon to view details of the individual services.
End users can view and request bundles even if they are not entitled to the individual items in the bundle.
For more information about enabling full catalog view, see Entitling end users to services, bundles, and banners.
Before you begin
Create each of the services that you will include in the bundle, as described in Adding and updating services.
Fulfillment by individual services workflows
When a bundle is fulfilled by using the individual services workflows, you can drag and drop the services to change the order the service tiles appear on the catalog profile. The order does not affect the provisioning sequence; BMC Digital Workplace Catalog provisions the requested services in an arbitrary order.
Services that have External Link in the Fulfillment field in their profile cannot be added into bundles.
To set fulfillment by individual services workflow
- Under Manage Workflow, turn the Use bundled services workflows toggle on.
- Drag and drop services to reorder the fulfillment sequence.
- Click Save.
Fulfillment by custom workflow
When a bundle is fulfilled by using a custom workflow, you choose the order in which the services should be provisioned. You can choose to fulfill the services in sequence or in parallel, or even in a complex manner based on the user's answers to the service questions at the time of the request.
When you attach a custom workflow, any bundled services previously set to optional become required. If you specify any services in the bundle as optional, the fulfillment method is automatically set to use bundled services workflow.
Service bundling tutorial
In the following topics, you will learn how to create bundles that use each of the methods described above. The tutorials advance in complexity to guide you to create your own bundles.
|Bundles 1 - Creating a bundle using individual services||Combine services into a simple bundle with optional items that are fulfilled using the workflows of each individual service.|
BMC Digital Workplace Catalog provides the ability to add service bundles in multiple languages. You can publish service bundles and their translations for end users in different locales. For more information, see Localizing catalog items.