This documentation supports the 19.05 version of BMC Digital Workplace Advanced.

To view an earlier version, select the version from the Product Version menu.

Adding a privacy notice for your end users

BMC Digital Workplace provides the infrastructure for creating a privacy notice for your end users. Use this notice to share details about the cookies used by the application, and other data that you might plan to collect or analyze or do both, based on the location of your end users. This notice is displayed as a popup for your end users upon their first login.

To add a privacy notice and detailed privacy policy

  1. Log in to the BMC Digital Workplace Admin console, and navigate to Configuration > Privacy.
  2. If the option is disabled, use the toggle key to turn on the privacy notice for your end users.
  3. Select the Privacy notice tab, and enter the following details:

    • Select localeSelect the language for which you want to create the privacy notice.
    • TitleType a title for the privacy notice.
      For example, User agreement.

    • Privacy noticeType the text for your privacy notice, and (optional) link to the detailed privacy policy.

      Tip

      Include additional details in the privacy notice as required as per the policy of your organization, and the region to which your end users belong.

       

    • Confirmation checkbox—Type the text to be displayed with the Confirmation check box.
      For example, 
      To improve your experience, we use cookies that are strictly necessary to remember login details and provide a secure login. We may also use analytics cookies that collect statistics to optimize site functionality. If you agree to the use of analytics cookies, please select this checkbox. To learn more about our use of cookies, please read our Privacy policy.
    • Continue buttonType the text that will be displayed on the button that your users must click to use this application.
      For example, Agree and continue.

  4. Select the Privacy policy tab, and add the information displayed below. 

    Note

    All cookies listed are samples that were observed and may change depending on the configuration in BMC Digital Workplace. This includes the duration for how long the cookie will remain before it expires.

     Click here to expand...

    DWP Cookie Notice

    This website is using cookies. You can find out more about cookies and how to control them in the information below. By using this website, you accept the use of cookies in accordance with this Cookie Notice. If you do not accept the use of cookies, please disable them following the instructions in this Cookie Notice or by changing your browser settings so that cookies from these websites cannot be placed on your computer or mobile device.

    What is a cookie?

    Cookies are a small amount of data generated by a website and downloaded to your computer or mobile device when you visit a website. Such cookies are sent back to the originating website on each subsequent visit, or to any other visited website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user’s device.

    Cookies do lots of different jobs. The most common use is to store a user’s login information at a specific site, e.g., username and password after the user clicks on "Remember me on this computer," which generates a login cookie. Other cookies allow you to navigate between pages efficiently, remembering your preferences and search settings, and generally improving your user experience. Many cookies collect information about how visitors use a website, for instance which pages visitors go to most often.

    What cookies do we use on this website?

    The types of cookies used on this website can be classified into two categories, namely Essential Cookies and Analytics Cookies. 

    Essential Cookies

    These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. This category of cookies cannot be disabled. We may use the following Essential Cookies:

    Feature

    Source

    Purpose

    Cookies

    Expiry

    Single Sign-On (SSO) Security

    BMC Software

    SSO cookies are used to detect whether a user has been authenticated and is authorized for access to the systems within DWP.

    JSESSIONID

    saml_token

    sso.session.restore.cookies

    Non-Expiry

    Digital Work Place (DWP) Login

    BMC Software

    If a customer does not use SSO, users will be authenticated on the DWP Login page. These cookies are used to detect whether a user has been authenticated and is authorized for access to the systems within.

    JSESSIONID

    sso.session.restore.cookies

    Non-Expiry

    Analytics Cookies

    These cookies collect information about how you use a website, for instance which pages you go to most often, what searches you perform, and whether you receive error messages from the visited web pages. These cookies are associated to your web browser and may be linked to any personal information we may have about you.

    Feature

    Source

    Purpose

    Cookies

    Expiry

    Google Analytics

    (optionally enabled by your organization’s administrator)

    Google

    Google Analytics reporting provides insights about users’ activities within DWP.  Used for gaining web statistics and optimizing the functionality and performance of website. Also allows for gaining insights on search behavior in order to assist with DWP personalization and marketing research.

     

    You can opt-out from Google Analytics cookies on https://tools.google.com/dlpage/gaoptout

    _ga

    _gid

    _gat_gtag_[ID]

    _gcl_au

    Cookies expire within 3.5 years

     

    Mixpanel

    Analytics

    (optionally enabled by your organization’s administrator)

    Mixpanel

    Mixpanel Analytics reporting provides insights about users’ activities within DWP. Used for gaining web statistics and optimizing the functionality and performance of website. Also allows for gaining insights on search behavior in order to assist with DWP personalization and marketing research.

     

    You can opt-out from Mixpanel cookies on https://allaboutdnt.com/#adjust-settings

    mp_36d63c96ba339a2a16b0ee049115c389_mixpanel

    Cookies expire within 3.5 years

     

    YouTube Analytics

    (optionally enabled by your organization’s administrator)

    YouTube

    Register anonymous statistical data on player settings for embedded YouTube videos. It is used to store how many times the video is displayed and what settings are used for playback.

    Choices such as “liking” a video are tracked.

     

    You can opt-out from YouTube cookies on https://policies.google.com/privacy

    APISID

    PREF

    LOGIN_INFO

    VISITOR_INFO1_LIVE

    To be determined

    How to control and delete cookies through your browser

    The ability to enable, disable, or delete cookies can be completed at the browser level. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser.

  5. Click Save.
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