This documentation supports the 19.05 version of BMC Digital Workplace Advanced.

To view an earlier version, select the version from the Product Version menu.

19.05.00 enhancements

This section contains information about enhancements in version 19.05  of  BMC Digital Workplace.

Enhancements in BMC Digital Workplace

The following list of enhancements has been added to the BMC Digital Workplace Admin console that impacts the end user console.

Enhanced templates to send email notifications to end users

Starting with the 19.05 release, as an administrator, you can create enhanced templates that are branded using the selected global navigation style to send email notifications to your end users. The email notifications are compatible with the following email clients: Microsoft Outlook (desktop and web), Gmail, native iOS and Android clients.

Additionally, end users can use new configuration options for requests and approvals to choose which notifications they want to receive. 

For more information about notifications for end users, see Status updates and notifications.

Additional customization for the user interface text 

As a BMC Digital Workplace administrator, you can use new branding options in the BMC Digital Workplace Admin console. You can change the default text that is displayed for the global search and the text of the Browse categories label. For more information, see Customizing the user interface text for BMC Digital Workplace.

View the progress of your service requests

End users can view the progress of their requests along with the status. Requests that do not require an approval for being processed, automatically move to the "In Progress" state.

For more information, see Setting the service request status.

Introducing self-help

We are pleased to announce embedded self-help with guided assistance in this release of BMC Digital Workplace. Guided assistance helps you learn to navigate the product and to actively complete tasks. From the Self-help pane, you can start guided assistance, link to help topics, and watch videos relevant to where you are in the product and the work you are doing.

We welcome your feedback and suggestions for additional guided assistance by adding comments when you complete the self-help guidance or on docs.bmc.com.

Enhancements in BMC Digital Workplace Catalog

The following list of enhancements has been added to BMC Digital Workplace Catalog.

Support confidential questions

BMC Digital Workplace Catalog administrators can create questionnaires with confidential questions. If you need to restrict unauthorized users from viewing answers that contain confidential information, you can flag a question as confidential. The Confidential setting is displayed only for those questions that originate from the Innovation Suite connector activities, used in the associated workflow. For more details about this setting, see Question settings in the Question Designer.

For details about how to configure a questionnaire to contain confidential questions, see Configuring confidential questions in a questionnaire.

Satisfaction surveys for requests processed from BMC Digital Workplace Catalog

For requests that are processed from BMC Digital Workplace Catalog, a catalog administrator can enable automatic single-question surveys to be sent to end users when the request is completed. For more details, see Setting up satisfaction surveys.

Add dependent services automatically

Starting with BMC Digital Workplace Catalog 19.05, administrators can enable the auto-add feature for dependent services, as shown in the following illustration:

If this feature is enabled, the dependent services are automatically added to a service request that is created by an end user in BMC Digital Workplace. For more information, see Specifying dependent services.

Assign a Microsoft Office 365 license to an existing user

A new workflow action now allows you to assign an Office 365 license to an existing user. For more information, see Microsoft Office 365 connector.

Introducing self-help

We are pleased to announce embedded self-help with guided assistance in this release of BMC Digital Workplace Catalog. Guided assistance helps you learn to navigate the product and to actively complete tasks. From the Self-help pane, you can start guided assistance, link to help topics, and watch videos relevant to where you are in the product and the work you are doing.

We welcome your feedback and suggestions for additional guided assistance by adding comments when you complete the self-help guidance or on docs.bmc.com.

Removing version 18.11 of BMC Digital Workplace Apple iOS and Google Android mobile clients

The Apple iOS and Google Android mobile clients available with version 18.11 and earlier were deprecated with the 19.02 release, and are no longer supported with the 19.05 release of BMC Digital Workplace. For more information, see Product announcements.

The Progressive Web App, introduced with the 19.02 release, uses an interface that provides seamless access to all the features across supported desktop and mobile devices. If your Apple iOS users need the capability to push notifications and scan QR codes, you can continue to use the BMC Helix Digital Workplace app available from the App Store. For more information, see Deploying clients.

Was this page helpful? Yes No Submitting... Thank you

Comments

  1. Stefan Hall

    What about push notifications on IOS if mobile clients are no longer supported?

    Jun 01, 2019 03:54
    1. Ravee Panjwani

      Thanks for your comment, Stefan.

      Apologies for the confusion. The statement of removal applies to the native mobile clients. As mentioned on Deploying clients, you can still use the iOS clients for push notifications and QR code scans.

      Thanks,
      Ravee

      Jun 03, 2019 09:42