This documentation supports the 3.5 version of BMC Digital Workplace. To view the latest version, select the version from the Product version menu.

Obtaining BMC Remedy license keys

This topic describes how to obtain a product license key that you can apply after you install BMC Digital Workplace Catalog. You must obtain a product license key to activate a license for BMC Digital Workplace Catalog that is separate from the other BMC Digital Workplace Advanced licenses referred to in License entitlements.

Before you begin

After you have registered an account on BMC Support Central, use the self-service Remedy Action Request System (AR System) generator to request a BMC Digital Workplace Catalog server license key.

License requirements

Your contract entitles you to the following license levels, which are required to run BMC Digital Workplace Catalog.

License type required


AR Server license

You must license the BMC Digital Workplace Catalog server by applying an AR System server license. A product license key is attached to the specific host ID, or MAC address, of the BMC Digital Workplace Catalog server. If you have installed BMC Digital Workplace Catalog in a clustered environment for high availability, you must find the host ID for each server, and request a license key for each server individually.

Fixed user licenses

Before you can use the entitlement features and enable administrative users to log in to manage the catalog, you must assign the appropriate number of fixed user licenses. Every user who has an administrative role and can log in to BMC Digital Workplace Catalog must be counted towards the total number of fixed licenses.

In contrast, BMC Digital Workplace end users who only view and request services from the catalog do not need to be counted towards the number of fixed licenses. Instead, end users must be added to the database with a minimum of a Read license.

License key types

You can request either a Temporary or a Permanent product license key depending on the information you provide when you request the license key. The following table shows the different information required to request a specific license key type.

License key typeInformation required to request a license key


  • Support contract ID
  • Email address
  • AR System server version
  • AR System server host ID


  • Support contract ID
  • Purchase Order number
  • Email address
  • AR System server version
  • AR System server host ID
  • Site name of Support Contract ID

To find the host ID on a Linux server

  1. Open a terminal and log in to the BMC Digital Workplace Catalog server command line.
  2. At the prompt, type ifconfig.

    Example of finding the host ID from the Linux terminal
    [root@server-example ~]# ifconfig
    ens192: flags=4163<UP,BROADCAST,RUNNING,MULTICAST>  mtu 1500
            inet  netmask  broadcast
            inet6 fe80::250:56ff:fe9d:2412  prefixlen 64  scopeid 0x20<link>
            ether 00:ff:b0:ab:3d:07  txqueuelen 1000  (Ethernet)
            RX packets 2227855  bytes 11196821767 (10.4 GiB)
            RX errors 0  dropped 0  overruns 0  frame 0
            TX packets 770706  bytes 82529026 (78.7 MiB)
            TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0
  3. Record the MAC address of your ethernet interface.

    In the preceding example, the MAC address is ether 00:ff:b0:ab:3d:07.

To request a product license key

  1. Select the host ID, or MAC address of a specific server that was discovered in To find the host ID on a Linux server.


    If you specify MAC address, you must type it without colons. For example, 00ffb0ab3d07.

  2. Log on to BMC Support Central at
  3. From the main menu, select Resources > License and Passwords.
  4. Choose one of the following options:
    • For a permanent license, click Request a New License.
    • For a temporary license that is valid for 30 days, click Request a Trial/Temporary License.
  5. Read the BMC End User License Agreement through to the bottom, and click I Agree.
  6. Enter the required (*) information to request one license key.

    • Verify that your available licensed products and features are related to the Support Contract ID displayed on the form. If the correct Support ID is not displayed, contact BMC Customer Support to help manage your support IDs.
    • To obtain a license for BMC Digital Workplace Catalog, select 7.1 and Higher.
    • For the host ID, enter the MAC address without colons for a specific BMC Digital Workplace Catalog server; for example: 00ffb0ab3d07.

    The product list is updated automatically with the licenses that apply to your account.

  7. Find the line that contains the desired Product Feature, and under Quantity Requested, enter 1.

  8. Click Request License.

    The license key that you requested is sent to your email address.

  9. If you require a product license key for another server, repeat this task.


When you install the license key to a BMC Digital Workplace Catalog server, you can specify the number of fixed user licenses that are allocated to a specific tenant. Refer to the tenant license agreement and applicable order that specifies the purchased license capacity.

Where to go from here

If you are planning your deployment, verify that you have completed the remaining planning topics in Planning.

If you have already installed BMC Digital Workplace Catalog, see Installing the product license key and allocating user licenses.

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