This documentation supports the 3.5 version of BMC Digital Workplace. To view the latest version, select the version from the Product version menu.

Downloading the BMC Digital Workplace and Smart IT installation files

You obtain the product installation files by downloading them from the BMC Electronic Product Distribution (EPD) website. Your ability to access product pages on the EPD website is determined by the license entitlements purchased by your company. To understand which files you are entitled to download, access the license entitlements for your product.

 This topic includes the following sections:

Before you begin

This topic is part of the Preparing for installation of BMC Digital Workplace and Smart IT process. The previous step in this process is to complete the BMC Digital Workplace and Smart IT installation worksheets.

When to download a service pack or patch

For a fresh installation or an upgrade, check the Release notes to determine the latest update and then download the following:

  • The latest release, service pack, or patch (if available). For service packs and patches, the BMC Digital Workplace and Smart IT installer will install or upgrade the full product. 
  • Any hotfixes that are available for known issues.

If you sign up for  Proactive Notification , you will be notified about new service packs or patches for applying the latest changes, as well as bulletins about critical fixes.  

Installation files

The following tables provide links to the page in the EPD website that contains the installation files for this product. From the EPD page you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance Form.

To download the files for BMC Digital Workplace 3.5 or Remedy with Smart IT 1.6, use the following links:


Product or componentEPD linkPlatform
Remedy with Smart IT Version for Remedy with Smart IT Verion 1.6.00All platforms

BMC Digital Workplace Version 3.5

BMC Digital Workplace Basic Version 3.5.00Microsoft Windows
BMC Digital Workplace Basic Version 3.5.00Linux
User Experience Version 1.6.00 Patch for Remedy ITSM

User Experience Version 1.6.00 Patch for Remedy ITSM

All platforms - If your BMC Remedy ITSM system is on a platform other than Microsoft Windows or Linux, use this link, select the platform, and then select the User Experience Patch.

Note - The User Experience Patch is unchanged between BMC Digital Workplace  version 3.3.02 and version 3.5. If you are upgrading from BMC Digital Workplace  3.3.02, you do not need to download the User Experience Patch. If you are upgrading from an earlier version or performing a fresh install, you must download the User Experience Patch.

To verify the files

Locate the files you downloaded and verify the MD5 checksum results before installation.


 You can use any MD5 checksum tool to verify the checksum results.

File name MD5 checksum







Smart_IT_1.6_ThirdPartyOpenSource.zipnot provided
DigitalWorkPlace_3.5_ThirdPartyOpenSource.zipnot provided

Where to go from here

Verifying remaining steps in Preparing for installation of BMC Digital Workplace and Smart IT

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