This documentation supports the 3.5 version of BMC Digital Workplace. To view the latest version, select the version from the Product version menu.

Compatibility matrix

This page describes the platforms supported with this release of BMC Digital Workplace. 

To get complete compatibility information for BMC Digital Workplace 3.5, use the  BMC SOLUTION AND PRODUCT AVAILABILITY AND COMPATIBILITY UTILITY (SPAC)

Note

To access the product compatibility information on the Customer Support website, you must have a Support ID.

To understand the compatibility matrix, refer to the following topics:

Note

Some Remedy with Smart IT (Smart IT) information is included here for your convenience. If you are planning to install Smart IT, see System requirements for Smart IT in the Smart IT online documentation, for a comprehensive description of supported configurations.

BMC Digital Workplace and Smart IT server installation requirements

ComponentVersion and other details
VM or physical machineSee Sizing and scalability considerations.

Windows Server

Linux Server

2008 R2, 2012, 2012 R2, 2016

Red Hat Enterprise 6 or later and CentOS 6 or later

Oracle Java Runtime Environment (JRE)1.8 (64-bit)


BMC Digital Workplace Catalog server installation requirements

ComponentVersion and other details
VM or physical machineSee Sizing and scalability considerations.

Linux Server

BMC Digital Workplace Catalog can be installed only on Linux servers.

  • Red Hat Enterprise Linux 6.5 or later
  • CentOS 6.5 or later

Oracle Java Runtime Environment (JRE)

Version 1.8 (64-bit or 32-bit)

Note: Some BMC Digital Workplace Catalog features, such as the image processing library, require Oracle Java. For more information, see Preparing a Linux server for a BMC Digital Workplace Catalog installation.


Required components

Application or componentVersion and additional detailsPurpose

Either of the following database engines:

  • Microsoft SQL Server
  • Oracle

At least 2 GB space for database

  • 2008, 2012

    • BMC Digital Workplace Catalog supports Microsoft SQL Server 2008 R2, 2012 R2, 2014, and 2016.
    • Microsoft SQL Server on Linux has not been tested.
  • 11gR2 or later

    Note

    BMC Remedy ITSM version 9.0 requires version 11.2.0.3.0 - 64-bit Production Oracle database. BMC Digital Workplace and Smart IT can be installed with BMC Remedy ITSM 8.1.02 or later. However, if BMC Remedy ITSM uses an earlier version of the Oracle database, the BMC Knowledge Management feature is not supported in either Smart IT or BMC Digital Workplace.


    • BMC Digital Workplace Catalog supports Oracle version 11.2.04 or later.

BMC Digital Workplace database

BMC Digital Workplace Catalog requires a separate data storage for system and tenant data.

BMC Remedy IT Service Management (ITSM)

BMC Service Request Management

8.1.02 or later

You must run an integration script to enable communication with a Remedy ITSM server with BMC Digital Workplace Catalog; see Integrating Remedy applications with BMC Digital Workplace Catalog.

Approvals, knowledge articles

Enables the following functions through the BMC Remedy service connector:

  • Submit service requests, work orders
  • Submit incidents
  • Submit change requests
  • Direct entry, retrieval, and update of any BMC Remedy application form

BMC Remedy Single Sign On

or BMC Atrium Single Sign On

9.0.01 or later

8.x and 9.0

BMC Digital Workplace Catalog requires with BMC Remedy Single Sign On 9.1.03 or later; see Configuring BMC Remedy Single Sign-On integration for BMC Digital Workplace Catalog

Authentication (if you do not use BMC Remedy AR System)

Required for Configuration Management database service connector and enables additional integration in BMC Digital Workplace Catalog for imported service requests that are mapped to requestable offerings.

Required to enable authentication for BMC Digital Workplace Catalog end user requests for services in the BMC Digital Workplace Catalog.

MongoDB

2.6 through 3.4


MongoDB 3.2 or later recommended

Social database

To configure MongoDB for high availability or to install on a separate server, you must install MongoDB. The BMC Digital Workplace and Smart IT installer includes a bundled MongoDB 3.4.2; if you do not specify the MongoDB server during installation, the installer installs this bundled MongoDB.

Optional components

Application or componentVersion and additional detailsPurpose
Microsoft Active Directory (LDAP)2008 R2

Notifications

 Active Directory service connector
BMC HR Case Management

4.6 or later

 BMC Digital Workplace Catalog requires version 4.7 or later.
 HR solutions and knowledge articles. Submit HR cases.
BMC Cloud Lifecycle Management4.6.05Request and decommission virtual machines


The following optional components are applicable for Digital Workplace Advanced:

Application or componentVersion and additional detailsPurpose
BMC TrueSight Operations Management8.6, 9.0, 10.0, and 10.1Monitoring service health

Microsoft Exchange Server

Exchange Online / Office 365

2010, 2013Reserving conference rooms
BMC Virtual Chat (formerly BMC Virtual Agent)8.1.02 or laterLive chat between self-service user and an IT agent
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