This documentation supports the 3.4 version of BMC Digital Workplace. To view the latest version, select the version from the Product version menu.

3.4.00 enhancements

Installation and upgrade

When upgrading to BMC Digital Workplace 3.4 from version 3.3.02, you do not need to apply the User Experience patch, because the User Experience patch is unchanged. For a fresh installation, or if you are upgrading from an earlier version, you must still apply the User Experience patch. 

Improved BMC Digital Workplace Catalog installation experience

The experience for installing BMC Digital Workplace Catalog onto a new system has been improved. You can choose to provide minimal information about your environment setup, and allow the installation script to complete the process by using default values. When you are familiar with the installation process, you have access to configure additional parameters to meet your IT policy and infrastructure requirements.

For more information, see Installing BMC Digital Workplace Catalog.

Improved BMC Digital Workplace Catalog upgrade experience

The experience for upgrading BMC Digital Workplace Catalog from 3.3.00 Patch 1 (release 3.3.00.001) has been simplified. You can upgrade to the latest release by providing only the most essential system parameters, and the credentials of one administrator. The upgrade script determines the remaining parameters from the existing installation.

When upgrading BMC Digital Workplace Catalog that has been installed in a server group, you can upgrade each server in sequential order without disrupting your organization while they work.

For more information, see Upgrading BMC Digital Workplace Catalog.

Approvals

In previous versions on BMC Digital Workplace, you could configure the following types of approvals: change requests, BMC Digital Workplace Catalog requests, knowledges, purchases, releases, service requests (SRM & HR Case Management), service request definitions. In version 3.4, you can additionally configure whether approvals can be placed on hold from BMC Digital Workplace. For additional security, BMC Digital Workplace supports approvals that require the approver to enter the password prior to giving approval. For information about approvals, see Approving business requests

Enabling multitenancy for BMC HR Case Management

Starting from version 3.4, BMC Digital Workplace supports integration with BMC HR Case Management in a multitenant environment. HR agents from different departments can now manage solutions and process corresponding cases independently from other departments. End users now have access to those HR services that are shared with their department. For more information about this feature, see Building and configuring an environment with BMC HR Case Management multiple tenants.

BMC Digital Workplace Catalog entitlements enhancements

Service catalog administrators create virtual marketplaces to entitle users to published services, bundles, and banners. Starting from version 3.4, catalog administrators can add users to virtual marketplaces based on dynamic filters from the CTM:People form available in BMC Remedy IT Service Management. Users can be added to virtual marketplaces by filtering them by the following attributes:

  • ITSM Core—by basic attributes in the CTM:People form
  • Other Fields—by custom attributes in the CTM:People form
  • Custom Groups—by ITSM groups created during ITSM synchronization process. For more information about entitlements, see Entitling end users to services, bundles, and banners.

Process error handling in BMC Digital Workplace Catalog

A process contains a sequence of steps that flows from the start event to the end event. Occasionally, these steps can generate errors or exceptions. You can use the error events in the workflow designer to capture and display these errors or exceptions.

In version 3.4 for BMC Digital Workplace Catalog, two error event types have been added: Error End and Error Boundary events. Both of these error events are used to capture Java or business errors during a process run time, and handle the process correctly. For more information about these errors and how to use them, see Handling errors in processes.

Remedy Connector enhancements

New actions are now available for different Remedy tickets. The following table describes these actions:

Remedy ticket type New action
Service requests
  • Submit Service Requests With Identifiers
Change requests
  • Create Change Request With Identifiers
  • Get Change Request By Identifiers

Work Orders

  • Create Work Order With Identifiers
  • Get Work Order By Identifiers
Incidents
  • Create Incident With Identifiers
  • Get Incident By Identifiers

A new action type Get Entry By Query has been added to enhance the Get Entry action.

For more information about the new actions, see Remedy connector configuration and usage.

User details captured during requests

In version 3.4, additional user details can be captured by the system during service requests. The following details can be captured for Requested For and Requested By users:

  • Organization
  • Department
  • Region
  • Site group
  • Site name
  • Country
  • State province
  • City
  • Zip postal code
  • Street
  • Job title.

For more details on these options, see Adding a process context variable to a workflow.

Additional localization

BMC Digital Workplace clients are localized into Catalan. For a full list of supported languages and locales, see Supported languages and locales

Documentation enhancements

The following new topics can help you plan your deployment and implementation:

Was this page helpful? Yes No Submitting... Thank you

Comments