This documentation supports the 3.3 version of BMC Digital Workplace. To view the latest version, select the version from the Product version menu.

Modifying ports for BMC Digital Workplace and Smart IT server for the Social server

This topic provides instructions to change the BMC Digital Workplace  and Smart IT server port or the BMC Digital Workplace and Smart IT Social server port post installation. You might need to change the ports if you did not specify an open port during installation, or if these ports are in use. These ports are used to connect the web and mobile clients to the BMC Digital Workplace and Smart IT server.

This topic is part of Configuring after installation of BMC Digital Workplace and Smart IT.

Related topic

To modify the BMC Digital Workplace and Smart IT server port number

  1. Open the Server.xml file available in the Conf folder of the Tomcat installation folder.
    Windows example C:\Program Files\Apache Software Foundation\Tomcat8.0\conf
  2. Change the port in the Connector parameter. For example, update the following line:
    <Connector connectionTimeout="20000" port="9000" protocol="HTTP/1.1" redirectPort="8443" server=" "/>
  3. Restart the Tomcat server.
  4. To make the Chat functionality available, update the server port number for the Openfire: in the Openfire data base, update the port number in the provider.auth.authResource line of the  OFPROPERTY table.
  5. Restart Openfire server.

To update the BMC Digital Workplace and Smart IT server URL

  1. Open the SHR:SHR_KeyStore form from the BMC Remedy Mid-Tier.
  2. Change the port in the Host Name field. Use the complete host name of the BMC Digital Workplace and Smart IT server and, if the connection is performed over SSL, make sure that the host name matches with the certificate common name of the BMC Digital Workplace and Smart IT server.

  3. Save the form changes.

You do not have to restart the server after changing the port.

To modify the BMC Digital Workplace and Smart IT Social server port

  1. Stop the Smart IT Social Service.
  2. Update the social server port in the <TOMCAT_HOME>\external-conf\connect.properties file with the social.server.port = 9001
  3. Update the port in the <SOCIAL_SERVER_HOME>\social\config.js file, if it is a local installation.
  4. Restart the Smart IT Social Service.

Where to go from here

Complete the remaining tasks in Configuring after installation of BMC Digital Workplace and Smart IT.

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