This documentation supports the 3.3 version of BMC Digital Workplace. To view the latest version, select the version from the Product version menu.

Downloading the BMC Digital Workplace Catalog installation files

You obtain the product installation files by downloading them from the BMC Electronic Product Distribution (EPD) website. Your ability to access product pages on the EPD website is determined by the license purchased by your company.

The following topics describe options for downloading the installation files for BMC Digital Workplace Catalog, that provides the enhanced catalog for BMC Digital Workplace.

Before you begin

This topic is part of the Preparing for installation of BMC Digital Workplace Catalog process. The previous step in this process is to complete the Installation worksheets

When to download a service pack or patch

For a fresh installation or an upgrade, check the Release notes to determine the latest update and then download the following:

  • The latest release, service pack, or patch (if available). For service packs and patches, the BMC Digital Workplace Catalog installer will install the full product.
  • Any hotfixes that are available for known issues.

If you sign up for Proactive Notification , you will be notified about new service packs or patches for applying the latest changes, as well as bulletins about critical fixes.

Installation and integration files

The following table describes the files on the EPD website that you must download. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete or confirm the Export Compliance Form.

Product or component File size Description Platform
BMC Digital Workplace Catalog Version 3.3.02 Patch 1 5.68 GB

This archive contains the required files to install BMC Digital Workplace Catalog on a Linux server.

Linux

Remedy IT Service Management Integration Configuration Patch Version 1.1.00

34.65 MB

This archive contains the files to integrate a Remedy application, such as BMC Approval Central or Service Request Management, with BMC Digital Workplace Catalog. The archive contains integration scripts for both a Windows or Linux server.

Download this file to the target Remedy AR System server where approvals will be processed.

Linux

Windows

To obtain direct links to download the application files

The time to download the BMC Digital Workplace Catalog installation archive by using a web browser will vary based on your internet connection. The following steps show how to find direct access links that you can use to download the files quickly from the command line on a Linux or Windows computer where the application wget is installed.

  1. Click one of the following links to view the files on the EPD website: If this link does not work, log in to the EPD website with your support login ID and search for BMC Digital Workplace.
  2. Select the check boxes beside the files to download as shown in the following example.

    Example

    EPD product name
    yes

    BMC Digital Workplace Catalog Version 3.3.02 Patch 001

    yes

    BMC Digital Workplace Advanced - BMC Remedy IT Service Management Integration Configuration Patch Version 1.1.00

    From the EPD page you can also select the check boxes to generate download links to additional files that are related to the BMC Digital Workplace solution, such as the BMC Digital Workplace client application that is used for end user requests.

  3. Click Download (FTP).
    The system sends you an email with a customized link to a download folder.
  4. After you receive the email, follow the instructions to open the ftp location in your browser.
    The browser displays a single folder, even when multiple files are selected.
  5. Click the folder name to open the file list. Each of the file names contains a direct link to download the chosen file. Right-click the file name to copy the link to your clipboard. Use the file link when downloading the files.

To download the BMC Digital Workplace Catalog installer from the command line

The application installer is a large file that you can more efficiently download by using the wget command. The wget command is available on Linux computers. You can find a version of the wget command that is compatible with Windows computers.

The following example shows how to use wget from the command line to download a file in the background.

Downloading a file by using the wget application
wget -b <paste the clipboard contents that contain the ftp link copied into the clipboard>

To download the Remedy application integration script by using a web browser

The integration configuration archive is a reasonable size that you can download to either a Windows or Linux server by using a web browser. To download the the file, paste the clipboard contents into the web browser location bar.

To verify the files

Locate the files you downloaded and verify the MD5 checksum results before installation.

Tip

You can use any MD5 checksum tool to verify the checksum results.

File name MD5 checksum
digital-workplace-catalog3.3.tar.gz 437eadce5086bb513138ba95621cc41b
Remedy-ITSM-integration-patch-for-BMC-Digital-Workplace-Catalog.zip 72bdc286b091e1f55e5cbc2ce6e863e0

Where to go from here

Setting up the installation environment

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