This documentation supports the 3.3 version of BMC Digital Workplace. To view the latest version, select the version from the Product version menu.

Downloading the BMC Digital Workplace and Smart IT installation files

You obtain the product installation files by downloading them from the BMC Electronic Product Distribution (EPD) website. Your ability to access product pages on the EPD website is determined by the license entitlements purchased by your company. To understand which files you are entitled to download, access the license entitlements for your product.

 This topic includes the following sections:

Before you begin

This topic is part of the Preparing for installation of BMC Digital Workplace and Smart IT process. The previous step in this process is to complete the BMC Digital Workplace and Smart IT installation worksheets.

When to download a service pack or patch

For a fresh installation or an upgrade, check the Release notes to determine the latest update and then download the following:

  • The latest release, service pack, or patch (if available). For service packs and patches, the BMC Digital Workplace and Smart IT installer will install or upgrade the full product. For example, when you install BMC Digital Workplace 3.3.02, it installs version 3.3.00 along with the enhancements that were made in 3.3.02 (Service Pack 2).
  • Any hotfixes that are available for known issues.

If you sign up for  Proactive Notification , you will be notified about new service packs or patches for applying the latest changes, as well as bulletins about critical fixes.  

Installation files

The following tables provide links to the page in the EPD website that contains the installation files for this product. From the EPD page you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance Form.

To download the files for BMC Digital Workplace 3.3.02 or Remedy with Smart IT 1.6, use the following links:


Product or component EPD link Platform
Remedy with Smart IT Version 1.6.00

All platforms
BMC Digital Workplace Version 3.3.02 Patch 001 Microsoft Windows Linux
User Experience Version 1.6.00 Patch for Remedy ITSM

All platforms - If your BMC Remedy ITSM system is on a platform other than Microsoft Windows or Linux, use this link, select the platform, and then select the User Experience Patch.

To verify the files

Locate the files you downloaded and verify the MD5 checksum results before installation.


 You can use any MD5 checksum tool to verify the checksum results.

File name  MD5 checksum


cd2f29dcd27fc67ec7dc4d25d716dfd1 7de70dc92ed44d9bd72301cc438d9043
UserExperiencePatch1.6.00.aix.tar.gz f57fba1639df3f7be333b61211d6a957
UserExperiencePatch1.6.00.hpux-itanium.tar.gz 40035df0c95baa96dafdf88409434c0c




599491cc6facd100d2029054d387e853 not provided not provided

Where to go from here

Verifying remaining steps in Preparing for installation of BMC Digital Workplace and Smart IT

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