This documentation supports the 3.3 version of BMC Digital Workplace. To view the latest version, select the version from the Product version menu.

Deploying clients

After you install BMC Digital Workplace and configure it, you can make BMC Digital Workplace available to your users via the Universal Client (web browser) and mobile applications. 

After you upgrade BMC Digital Workplace, you must prepare and distribute the corresponding BMC Digital Workplace mobile clients. 

This topic includes the following sections:

To prepare the BMC Digital Workplace clients

ClientPreparation
Universal client(Optional) Rebrand the Universal Client
Apple iOS client
  1. (Optional) Rebrand the Apple iOS client application
  2. Re-sign the Apple iOS client application
  3. Update the server location in the Apple iOS client
Google Android client(Optional) The Android mobile client can be rebranded only with the assistance of BMC Professional Services.

Warning

When you upgrade BMC Digital Workplace, rebranding changes to the Universal client and the iOS mobile clients do not persist. Before you upgrade, create a backup so that you can restore your changes after the upgrade.

If you need assistance with rebranding the application, contact BMC Support or your local account team.

To make the clients available

ClientOptions
Universal clientAnnounce the URL to the universal client:
https://DigitalWorplaceServerName:port/ux/myitapp
Mobile apps
  • Make the mobile client applications available through a URL on your intranet (as described in this topic).
  • Place the application in your enterprise app store.
  • Push the application through your mobile device management platform, using your preferred tool.

Neither the Apple App Store nor the Google Play Store are involved in the process.

To make the mobile BMC Digital Workplace application available through a URL

After you install BMC Digital Workplace, host the mobile clients on a valid HTTPS server with a valid certificate authority (CA) certificate. Apple requires a valid HTTPS server with a valid CA certificate for distributing native iOS applications. You can use the BMC Digital Workplace and Smart IT server for this purpose only if you configure it for HTTPS. Users can download mobile clients for Google Android and Apple iOS devices through the following web address:

https://digitalWorkplaceServerName:port/download/myit

Replace digitalWorkplaceServerName:port with the web address for your BMC Digital Workplace and Smart IT server or other HTTPS server on which you are hosting the mobile clients.

The 32-bit Android mobile client can run on both 32-bit and 64-bit Android devices. For Android mobile app downloads, users might need to update their device settings to allow downloads from unknown sources.

Note

The following video shows an older version of BMC Digital Workplace. The previous product name was MyIT. Although there might be minor changes in the UI, the overall functionality remains the same.


Watch a video demonstration (4:29) that follows these steps.


https://youtu.be/Fi7WTsW3aE0

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