This version of the documentation supports the 3.2 version of BMC Digital Workplace Advanced. Click here to view the documentation for the current version.

Getting started

BMC MyIT Service Broker 3.2 is an Enterprise App Store solution designed to be the center of your digital workplace. Through a single administration dashboard, IT departments can aggregate, manage, deliver, and track hardware, software, and services from multiple cloud-based and on-premises sources. BMC MyIT Service Broker integrates with external fulfillment systems through service connectors, custom gateways between BMC MyIT Service Broker application platform and external fulfillment systems.

Important

The service providers shown are for illustrative purposes and are not built into BMC MyIT Service Broker.

Administrative user roles

Administrator

Service Catalog Administrators create and publish services into the organization's catalog, set up templates, and design process workflows to fulfill service requests.

Getting started for Service Catalog Administrators

Asset Manager

Asset Managers entitle services to users and groups through a concept called Virtual Marketplaces, to ensure that users can request the services they need.

Getting started for Asset Managers

What is IT service brokering?

If the concept of service brokering is new or unfamiliar to you, read a fresh perspective on enabling the digital workplace. BMC released IT Service Brokering for Dummies to share:

  • What IT service brokering is, and why it's needed.
  • How your business can benefit from IT service brokering.
  • What to look for in an IT service brokering solution.

The introduction explains:

The proliferation of new technology trends and enterprise users increasingly obtaining IT services from anywhere and everywhere is driving the adoption of an IT–as–a–Service model... the traditional role of internal IT departments has become obsolete and IT organizations that resist these trends will become irrelevant. Enterprise CIOs must recognize and embrace this paradigm shift—IT service brokering is your future!

http://bit.ly/1QINxZw
PDF (1.72 MB)

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