This version of the documentation supports the 3.1 version of BMC Digital Workplace Advanced. Click here to view the documentation for the current version.

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BMC MyIT Service Broker 3.1

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BMC MyIT Service Broker 3.1 aggregates and manage multiple service catalogs, so you can offer all types of services from any vendor through a familiar consumer-like app store experience like BMC MyIT. Check out the latest 3.1.00 features, or start your exploration with Getting started.
Release notes and notices
updated 23 Feb

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches.

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Date

Title

Summary

February 25, 2016 3.1.00 features

BMC MyIT Service Broker 3.1 released on-premise and on-demand.

Known and corrected issues contains technical information about this release.

Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

  Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

XML and HTML exports

If you require an export in XML or HTML format, contact us.

 

Getting started

 

Video >

Planning

 

Deployment, system requirements, client and server specifications.

Installing

 

Information about installing the BMC MyIT Service Broker on-premises, and additional configuration and integration.

Using

 

Common usage scenarios, virtual marketplaces.

Administering

 

Service catalogs, service templates, workflows, user roles and permissions.

Developing

 

Service connector development discussion and links to resources.

Integrating

 

Integration through service connectors, importing services.

Known and corrected issues


Frequently asked questions

 

This topic provides information that supplements the BMC MyIT Service Broker 3.1 documentation.
  What is BMC MyIT Service Broker all about?

BMC MyIT Service Broker is a web-based app for administering a next-generation service catalog. You can learn more about the solution in 3.1.00 features.

  Is BMC MyIT still required?

BMC MyIT Service Broker is a provider of aggregated service catalogs to BMC MyIT. End users request services through the familiar BMC MyIT interface, and behind the scenes, BMC MyIT Service Broker orchestrates the fulfillment of the request.

  Does BMC MyIT Service Broker replace BMC Service Request Management?

BMC MyIT Service Broker does not replace BMC Service Request Management. However, when integrating with BMC MyIT, administrators can choose whether to fulfill BMC MyIT service requests through BMC Service Request Management directly, or through a BMC MyIT Service Broker workflow that calls BMC Service Request Management activities.

  Is BMC MyIT Service Broker multitenant capable?

BMC MyIT Service Broker is multitenant capable. The app code and the data that powers the app are shared between tenant instances. However, all customer data is stored separately for each tenant.

  How do I get started with BMC MyIT Service Broker?

BMC MyIT Service Broker is available as an OnDemand application, or you can install it on premises. Contact your BMC account representative to discuss how our solution could work in your organization.

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