This documentation supports the 21.3 version of BMC Helix Digital Workplace Advanced.

To view an earlier version, select the version from the Product version menu.

Enabling users to reassign approvals

As an administrator of Action Request System, you can enable the reassigning of approvals so that end users can reassign their business request to other approvers. 

Types of approvals that can be reassigned

The reassigning approvals feature is supported for all types of requests, except the following requests:

  • Business requests that are automatically delegated to alternate approvers.
  • Approval requests from BMC Helix Business Workflows.
  • Approval requests for bundled services.
    End users can reassign services one by one in a bundle. They cannot reassign all services in a bundle to a single approver at one time.
  • Approval requests for services added to the cart.
    Business users can reassign services one by one in the cart. They cannot reassign all services in the cart to a single approver at one time.

Before you begin

Enable one or more of the available approval types in BMC Helix Digital Workplace. For information about how to do this, see Enabling approvals.

To allow end users to reassign approval of business requests

  1. Log in to Action Request System as an administrator.
  2. Select Quick links > Approval Administration Console.
  3. On the Process tab, select a process definition.
  4. On the Process Definition form, select Yes from the Can Reassign? list of the corresponding process.
  5. Click Save.

Additional options that you can enable or disable

Enabling users to put approvals on hold

Enabling confirmation checks on approving and rejecting requests

Enabling users to delegate approvers

Configuring how approval requests are displayed in BMC Helix Digital Workplace end user console

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