This documentation supports the 21.3 version of BMC Helix Digital Workplace Advanced.

To view an earlier version, select the version from the Product version menu.

Configuring email notifications

To enable email notifications for services, a system administrator must verify that users have valid email accounts with the company's server. A BMC Helix Digital Workplace administrator must then configure the Backend URL in the BMC Helix Digital Workplace Admin console to point to the required host.

Users can then enable email notifications for specific events in their BMC Helix Digital Workplace console. For more information about notification events and types of notifications for end users, see Configuring status updates and notifications.

To find common questions on email notifications in BMC Helix Digital Workplace and links to the best resource for each, see Common Questions about BMC Helix Digital Workplace Email & Updating Notifications in Bulk Open link

Related topic

Configuring status updates and notifications

Configuring processes to send notifications to users Open link

The following video (2:42) describes how you can configure email notifications in the BMC Helix Digital Workplace Admin console. BMC Helix Digital Workplace is delivered in containerized deployment, so SMTP attributes must be configured in the YAML file by the BMC Operations team; see Adding SMTP details in the DWP containerized deployment Open link .

To verify that users have valid email accounts


Notifications are sent to the email address specified in the CTM:People form of BMC Helix ITSM. This email is synchronized with the work email address in the user profile. If you enable the User Profile Data Editing setting, users can update their profile information, including the work email address. If a user updates a work email address, the email address in the CTM:People form is updated as well, and notifications are sent to the newly specified email address.

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, select Foundation > People > People, and then click Open

  3. Verify the email address on the General tab.

To configure the email notifications content 

To configure the email notifications content:

  1. In the BMC Helix Digital Workplace Admin console, go to Configuration > Email & Notifications
  2. Select Settings and in the Email configuration tab, fill in the fields, and save the changes:

SenderThe From address displayed to end users in the email.
Service Change Email Subject

Custom subject of the email about a service status change. You can use the following placeholders to customize the email subject: $serviceName$, $serviceNewStatus$, $serviceOldStatus$. Example: $serviceName$ is now $serviceNewStatus$. End users will see the following email subject: Service health is now Available.

Microblog Activity Email Subject

Custom subject of the email about mentions (with the @ symbol) in posts. For example, your colleague mentions you in the feed. The email notification is sent to your email address with the custom subject, for example, You have been mentioned.

Backend URL

Link to your BMC Helix Digital Workplace URL, for example, http://hostname:port/dwp

Email notifications can include deep links that open the applicable area of BMC Helix Digital Workplace. For example, an email notification about a service status change includes a link to the service profile in BMC Helix Digital Workplace.

If the backend URL is not configured, end users do not receive email notifications.

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  1. Ariel Manka

    Is this whole section "To configure BMC Helix Digital Workplace to work with your email server" relevant to containerized deployment?

    Mar 28, 2022 10:13
    1. Olha Horbachuk

      This section is not relevant. We are working on updating the documentation with the converged platform introduction.

      Mar 30, 2022 01:04
      1. Cade HOFF

        We are waiting for this update as well see Case 01390101 - if we can get a draft or internal copy that would be helpful - we can help test it and provide feedback.

        May 03, 2022 05:40
    1. Cade HOFF

      Until the documentation is updated there is a Knowledge Article for your reference

      May 04, 2022 11:00
      1. Olha Horbachuk

        The page has been updated. See the paragraph above the video.

        May 24, 2022 06:34