Catalog content from the starter kit
Your BMC Helix Digital Workplace installation includes a starter kit that contains common service request definitions (SRDs) and catalog sections. Administrators and employees of any company can access these items because the SRDs are imported from the Global company. The Global company is a special company that provides default SRDs and other settings to all companies. SRDs are online by default.
The starter kit is imported only during a new installation and not during an upgrade.
Sections in the catalog provided by the starter kit
Starting with the 21.3.02 patch, BMC announces changes related to the availability of BMC Service Request Management that might affect your use of BMC Helix Digital Workplace. For new SaaS deployments, BMC Service Request Management is no longer available as the source of your service catalog and BMC recommends that you not use the starter kit.
For more information, see Deprecated and discontinued features.
Reviewing SRDs from the starter kit before users start using them
The default values for the SRDs might not be appropriate for your organization. A Service Request Manager should review the SRDs, and modify, disable, or set entitlements for SRDs as appropriate to your organization. The Request Catalog Manager for all these SRDs is set to the sample data user "Allen Allbrook" in the company "Calbro Services". From BMC Service Request Management, an administrator or Service Request Manager can update the SRDs with the person who is responsible for managing the SRDs.
The following SRDs have additional requirements, such as Asset entries in the Product Catalog. An administrator can provide the necessary requirements, a Service Request Manager can modify the SRD to better meet your organization's needs, or a Service Request Manager can take the SRD offline so that it is not available.
|IT Asset Request|
in the BMC Helix ITSM: Asset Management documentation
in BMC Helix ITSM documentation
|New Hire Provisioning|
in BMC Service Request Management documentation
in BMC Helix ITSM documentation
The following video (2:57) demonstrates how to configure the Catalog before you can use the SRDs available in the starter kit.
The video shows an older version of BMC Helix Digital Workplace. (The previous product name was MyIT.) Although there might be minor changes in the UI, the overall functionality remains the same.
SRDs imported into BMC Service Request Management
The BMC Helix Digital Workplace installer imports SRDs for common requests into BMC Service Request Management. These SRDs include the following IT requests and facilities requests:
- Adjust Room Temperature
- Audio Visual/Video Conferencing
- Business Application Request
- Building Problem
- Desktop Support Requests
- Email Problems
- Guest Wi-Fi Request
- Office Move
- Parking Permit Request
- Password Problems
- Report a Safety Concern
- Request Conference Room Booking
Additional requests are included in the starter kit. From BMC Service Request Management, a Service Request Manager can see the full list of SRDs.
Your catalog in BMC Helix Digital Workplace is preconfigured with the following sections:
|Section||Type of content|
|Most Common IT Services||SRDs in BMC Service Request Management|
|Common Facilities Services||SRDs in BMC Service Request Management|
In BMC Helix Digital Workplace, a BMC Helix Digital Workplace administrator can view these catalog sections, group items into catalog sections that make sense for your organization, and add or remove items from catalog sections.