This documentation supports the 21.3 version of BMC Helix Digital Workplace Advanced.

To view an earlier version, select the version from the Product version menu.

Adding a privacy notice for your end users

BMC Helix Digital Workplace provides the infrastructure for creating a privacy notice for your end users. Use this notice to share details about the cookies used by the application and details about other data that you might collect or analyze, based on the location of your end users. This notice is displayed as a pop-up when an end user first logs in.


BMC Helix Digital Workplace leverages browser cookies to display the privacy notice pop-up to end users. This might cause the pop-up to display again if users clear the browser cookies or access the application using a different browser or computer.

To add a privacy notice and detailed privacy policy

  1. Log in to the BMC Helix Digital Workplace Admin console, and navigate to Configuration > Privacy.
  2. If the option is disabled, turn on the Enable toggle.
  3. Select the Privacy notice tab, and enter the following details:

    • Select localeSelect the language for which you want to create the privacy notice.
    • TitleType a title for the privacy notice, for example, User agreement.
    • Privacy noticeEnter the text for your privacy notice, and (optionally) link to the detailed privacy policy.


      Include additional details in the privacy notice as required as per the policy of your organization, and the region to which your end users belong.

    • Confirmation checkbox—Type the text to be displayed with the Confirmation check box, for example: 
      To improve your experience, we use cookies that are strictly necessary to remember login details and provide a secure login. We may also use analytics cookies that collect statistics to optimize site functionality. If you agree to the use of analytics cookies, select this check box. To learn more about our use of cookies, please read our Privacy policy.
    • Continue buttonType the text that will be displayed on the button that your users must click to use this application, for example, Agree and continue.
  4. Select the Privacy policy tab, and add the information displayed below. 


    All cookies listed are samples that were observed and may change depending on the configuration in BMC Helix Digital Workplace. This includes the duration for how long the cookie will remain before it expires.

    For more information about cookies in BMC Helix Digital Workplace, click here.

  5. Click Save

BMC Helix Digital Workplace Cookie Notice 

This website is using cookies. You can find out more about cookies and how to control them in the information below. By using this website, you accept the use of cookies in accordance with this Cookie Notice. If you do not accept the use of cookies, please disable them following the instructions in this Cookie Notice or by changing your browser settings so that cookies from these websites cannot be placed on your computer or mobile device.

What is a cookie?

Cookies are a small amount of data generated by a website and downloaded to your computer or mobile device when you visit a website. Such cookies are sent back to the originating website on each subsequent visit, or to any other visited website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user’s device.

Cookies do lots of different jobs. The most common use is to store a user’s login information at a specific site, e.g., username and password after the user clicks on "Remember me on this computer," which generates a login cookie. Other cookies allow you to navigate between pages efficiently, remembering your preferences and search settings, and generally improving your user experience. Many cookies collect information about how visitors use a website, for instance, which pages visitors go to most often.

What cookies do we use on this website?

The types of cookies used on this website can be classified into two categories: Essential Cookies and Analytics Cookies. 

Essential Cookies

These cookies are essential to enable you to move around the website and use its features, such as accessing secure areas of the website. This category of cookies cannot be disabled. We may use the following Essential Cookies:

Feature Source Purpose Cookies Expiry
Single Sign-On (SSO) SecurityBMC Software

SSO cookies are used to detect whether a user has been authenticated and is authorized for access to the systems within BMC Helix Digital Workplace.





BMC Helix Digital Workplace Login

BMC Software

If a customer does not use SSO, users will be authenticated on the BMC Helix Digital Workplace Login page. These cookies are used to detect whether a user has been authenticated and is authorized for access to the systems within.




Analytics Cookies

These cookies collect information about how you use a website, for instance which pages you go to most often, what searches you perform, and whether you receive error messages from the visited web pages. These cookies are associated to your web browser and may be linked to any personal information we may have about you.

Feature Source Purpose CookiesExpiry

Google Analytics

(Optionally enabled by your organization’s administrator)


Google Analytics reporting provides insights about users’ activities within BMC Helix Digital Workplace.  Used for gaining web statistics and optimizing the functionality and performance of website. Also allows for gaining insights on search behavior in order to assist with BMC Helix Digital Workplace personalization and marketing research.

You can opt-out from Google Analytics cookies on





Cookies expire within 3.5 years.


YouTube Analytics

(Optionally enabled by your organization’s administrator)


Register anonymous statistical data on player settings for embedded YouTube videos. It is used to store how many times the video is displayed and what settings are used for playback.

Choices such as “liking” a video are tracked.

You can opt-out from YouTube cookies on





To be determined

How to control and delete cookies through your browser

The ability to enable, disable, or delete cookies can be completed at the browser level. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools,” or “Edit” facility). Disabling a cookie or category of cookie does not delete the cookie from your browser. You will need to do this yourself from within your browser.

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