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Setting up user accounts and granting access to BMC Helix Digital Workplace Catalog

A system administrator or service catalog administrator can create BMC Helix Digital Workplace Catalog users manually or can configure the process to duplicate users from a BMC Helix ITSM system.

BMC Helix Digital Workplace applications share the same Remedy user database for authenticating user requests with BMC Helix ITSM and with BMC HR Case Management. However, for users to be able to request services that have been provisioned through BMC Helix Digital Workplace Catalog, a service catalog administrator must act as a tenant administrator to create matching user accounts. For example, Bob Baxter is a BMC Helix Digital Workplace user. Bob wants to request a service that is provisioned through BMC Helix Digital Workplace Catalog and fulfilled through BMC HR Case Management. For Bob's request to be fulfilled, a matching user account for Bob must also exist in the BMC Helix Digital Workplace Catalog user database. If a matching user account for Bob does not exist in the BMC Helix Digital Workplace Catalog user database, Bob will not find this service in BMC Helix Digital Workplace.

Related topics

Roles-and-permissions


Important

A user account must share the same password in all systems. For a proof-of-concept environment, an administrator can create duplicate accounts manually and update the passwords for each user so that the passwords match.

To set up user accounts and grant access to BMC Helix Digital Workplace Catalog, refer to the following topics:

 

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