Setting up administrator authentication

The BMC Helix Digital Workplace server supports user and administrator logins. Both types of logins are authenticated by using Action Request System (AR System).

To assign BMC Helix Digital Workplace administration permissions to Action Request System (AR System) users, you need to add these users to the MyIT Admin or MyIT Super Admin group in Action Request System (AR System).

To assign administrator permissions for BMC Helix Digital Workplace users

1. From the Action Request System (AR System) Administration Console, go to Application > Users / Groups / Roles > User.
   The User Form window opens in Search mode.
2. Click Search to retrieve a list of defined users.
3. Select a user from the list, and assign one of the following permissions to the selected user:
   
   • To assign standard administrator permissions to the BMC Helix Digital Workplace user, in the Group List field, select MyIT Admin.
   • To assign super administrator permissions to the BMC Helix Digital Workplace user,  in the Group List field, select MyIT Super Admin.
4. Save your changes.

For more information about creating and managing users in Action Request System (AR System), see  Creating and managing users .

Permissions considerations

Accounts with administrator access must have "Write" access. Action Request System (AR System) does not allow users who do not have write access to edit any setting that they do not submit.

Where to go from here

Assigning administrator permissions