Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Release notes and notices

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches. 


To stay informed of changes to this list, click the icon on the top of this page.

Related topics

Known and corrected issues

Support information

Digital Workplace Training & Certification Open link

May 4, 202121.02.01: Patch 1

Support for BMC Helix Business Workflows 21.02.

March 17, 2021

21.02 enhancements

The 21.02 release provides enhancements in the following areas:

  • Revamped multifunctional user interface for broadcasts creating and managing

  • Granular configuration for auto-cycle banners in catalog sections

  • Additional status filters for events

  • Display of the User ID field and configuration of end-user details display settings

  • Remedy ITSM support groups as entitlement groups and collaborators on service requests

  • Remedy connector supports all fields for Work Order and Change Request

  • Exporting only the most recent revision of services

  • Option to remove all items from the active cart with one click

  • Approve and reject buttons for approvers

  • Cart count shows only the number of items in the active cart

  • Restart available for failed service requests

  • View release approval details in BMC Helix ITSM: Smart IT

  • Additional language support


The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

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