Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Company-level access to subtenants in BMC Helix Digital Workplace

This topic describes subtenants in BMC Helix Digital Workplace and permissions required for accessing subtenants' data and configuration.

Multitenancy and access to data

In BMC Helix ITSM, you can configure multitenancy for data that comes from BMC Helix ITSM, such as users and service request definitions (SRDs). When users are set up, they are granted access to data for one or more companies. For data that is maintained in BMC Helix ITSM (such as SRDs), the same access is provided in BMC Helix Digital Workplace with no additional configuration. For example, if you create separate SRDs for the Calbro and Acme companies, and grant Bob Backline access only to the Calbro company, he can see and request SRDs only from the Calbro company.

BMC Helix Digital Workplace also provides the following configuration in BMC Helix ITSM:

  • Quick-pick lists of SRD catalog items that appear on the Catalog tab
  • Catalog configuration

  • How-to links

  • Social posts not tied to any BMC Helix ITSM tickets or BMC Service Request Management service requests

  • Broadcasts

  • Location features
  • Service health
  • Appointment and reservation features
  • BMC Helix Digital Workplace Catalog services

Company-level access to subtenants in BMC Helix Digital Workplace

By default, BMC Helix Digital Workplace has a single master tenant. 

If a system administrator has added at least one subtenant to the default master tenant, the BMC Helix Digital Workplace becomes multitenant, and users get access only to the BMC Helix Digital Workplace configuration data of the company to which they are assigned in BMC Helix ITSM on the People form (on the Company field of the General tab).

The following diagram illustrates company-level access to subtenants in BMC Helix Digital Workplace.

Company-level subtenancy in BMC Helix DWP Admin

For example, if Joe Unser, an end user, who is assigned to the Calbro company on the People form, has access to how-to links and locations configured for Calbro, but not to the how-to links and locations configured for Acme. This also applies to the BMC Helix Digital Workplace Admin console—if Joe Unser has MyIT Admin permissions for BMC Helix Digital Workplace, he can configure how-to links and locations only for the Calbro company.

At the same time, Allen Allbrook who is assigned to the Calbro company and has the permissions of MyIT Super Admin for BMC Helix Digital Workplace,  can configure how-to links and locations for both companies—Calbro and Acme.


Although subtenants are isolated from each other, the Providers settings are shared between all subtenants, and only the master tenant administrators with MyIT Admin permissions can configure providers settings available in the Providers table in Configuration > Applications Features.

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