Administering BMC Helix Digital Workplace Catalog
As a catalog administrator, you can set up BMC Helix Digital Workplace Catalog and its services so that your end users can leverage the catalog for their day to day activities.
To perform your administrative tasks, you use the BMC Helix Digital Workplace Catalog console that provides context-sensitive help. This console is the administration interface for authoring service catalogs and defining fulfillment workflows for service catalog items for business users to request. With this console, catalog administrators:
- manage user roles
- assign users to help them build out specific service catalogs
- measure the performance of services
Important
If you are a Cloud customer, you are prompted to accept the license agreement upon your first login.
Refer the following sections to learn more about administering the catalog:
| Action | Reference |
|---|---|
| Add users and provide them access to the catalog. | Setting up user accounts and granting access to BMC Helix Digital Workplace Catalog |
| Configure an enhanced catalog by adding rich profiles, service categories, promotional banners, and so on, and connect to the catalog server. | Enabling and configuring the enhanced catalog for BMC Helix Digital Workplace |
| Set up enhanced features for your users so that they can view their asset information, get a quick of their service request, reopen their requests, and so on. | Setting up enhanced end user features |
| Configure the search facility for users to find the required services in the catalog. | Configuring search for enhanced catalog items in BMC Helix Digital Workplace |
| Use the available reports to learn about which services are mostly used, service cost, and performance. | Reports and analysis of the enhanced service catalog |
| Configure notifications for users to inform them about important events in your organization, for example, company wide Skype outage, network issues, and so on. | Status updates and notifications from BMC Helix Digital Workplace |
| Add and manage customers for your organization, and provide them access to the catalog services. | Managing customers |
| Enable a credit based pricing system for your customers and manage the credit balance for each customer. | Setting up and managing a credit-based payment system |
Was this page helpful? Yes No
Submitting...
Thank you
Comments
Log in or register to comment.