Administering
As an administrator, you enable and maintain BMC Helix Digital Workplace services for your users. After you install the application, you perform administrative activities that help users to experience a smooth interaction with the application.
As an administrator, you enable and maintain BMC Helix Digital Workplace (and BMC Helix Digital Workplace Catalog, the SAAS versions) for your users. After you install the application, you perform administrative activities that help users to experience a smooth interaction with the application.
The following table describes the administrative activities that you can perform:
| Action | Reference |
|---|---|
| Create user accounts, assign roles to users, and provide user access to subcatalogs. | Setting up user accounts and granting access to BMC Helix Digital Workplace Catalog |
| Provide rich profiles and categories for Catalog items, bundles, and promotional banners to users. | Enabling and configuring the enhanced catalog for BMC Helix Digital Workplace |
| Decide the features that your users can leverage and the actions that they can perform on their service requests. | Setting up enhanced end user features |
| Enable users to search for the enhanced Catalog items by entering multiple words. | Configuring search for enhanced catalog items in BMC Helix Digital Workplace |
| Get insights into the frequently requested services, service costs, trending services, and so on. | Reports and analysis of the enhanced service catalog |
| Enable users to stay up-to-date about their request status, any local or worldwide service issue, and so on. | Status updates and notifications from BMC Helix Digital Workplace |
| Understand how you can provide your services to multiple customers and manage them efficiently. | Managing customers |
| Enable a credit-based pricing system for your customers and also set up a credit balance for each customer. | Setting up and managing a credit-based payment system |
| Ensure privacy of your user's data and resolve any user query regarding General Data Protection Regulation (GDPR). | Addressing data privacy requests |
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