This documentation supports the 20.08 version of BMC Digital Workplace Advanced, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product Version menu.

Use cases

Consult the following use cases for information on how to achieve value with BMC Digital Workplace:

Use caseBusiness valueUserProducts used
Enabling self-service in your organizationLet your end users resolve their issues on their own by referring to knowledge articles, online technical documentation, videos, tutorials, and so on.
  • Administrator
  • End user

BMC Digital Workplace

Providing a unified service catalogLet your end users make service requests such as HR related requests and IT related requests.
  • Administrator
  • Catalog administrator
  • Service request manager
  • HR agent
  • End user
  • BMC Digital Workplace
  • BMC Service Request Management
  • BMC HR Case Management
Access from anywhere

Let your end users access BMC Digital Workplace from different devices. If you use MultiExcerpt named va was not found -- Please check the page name and MultiExcerpt name used in the MultiExcerpt-Include macro, your end users can also request services and check the knowledge base from different messaging platforms or MultiExcerpt named va was not found -- Please check the page name and MultiExcerpt name used in the MultiExcerpt-Include macro.

  • Administrator
  • End user

BMC Digital Workplace

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