This documentation supports the 20.08 version of BMC Digital Workplace Advanced, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product Version menu.

Release notes and notices

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches. 


To stay informed of changes to this list, click the icon on the top of this page.

December 16, 202020.08.01: Patch 1

This version provides updates in the following areas:

  • Disable in-app notifications
  • Hide URLs to how-to resources and quick links
  • Display service description in approval request details
  • Configure the view of the application chooser page for shared links
  • Push and email notifications for collaborator groups
  • BMC Helix Platform page and external page in a new tab
  • Support for variables in the BMC Helix Platform page URL
  • Configure impersonation button view
  • Simplified switch from one impersonated user to another
  • Simplified request of the same service on behalf of multiple users
  • Support for all fields in the Create Incident and Create Incident With Identifier activities in the Remedy connector
  • Comparison operators (>, <, ≥, ≤) support for Remedy forms
  • Reopen associated activities
September 23, 202020.08 enhancements

The 20.08 release provides enhancements in the following areas:

  • Custom email, push, and in-app notifications for new approvals and requests submitted
  • Enable Remedy with Smart IT to embed BMC Digital Workplace
  • Enable approvers to see approval details in a BMC Business Workflows case
  • Highlight incomplete required fields for end users
  • User interfaces for analytics, to update attachment settings, and Browse categories
  • Additional language support for Czech


 Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

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