This documentation supports the 20.08 version of BMC Digital Workplace Advanced, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product Version menu.

Getting started

The end user console for BMC Digital Workplace can assist users throughout their day. The consoles show meeting schedules, required services, outstanding requests, and ongoing discussions about the people, places, and resources that the users follow. The social-media-like interface helps users to find location maps, reserve meeting rooms, install software, upgrade equipment, and book appointments.

Employees can easily interact with the corporate IT department from their mobile devices or a browser. IT can manage and control service requests, service statuses, and the availability calendars of IT personnel.

Related topics

Digital Workplace Training & Certification


The following table lists the sections that you can refer to understand the product better:

ActionReference

Understand BMC Digital Workplace, the roles it supports to cater your needs, and the product documentation.

Refer to this quick start guide to roll out BMC Digital Workplace to your organization by:

  • understanding the basic concepts and process
  • performing the required configurations and tasks

Refer to this quick start guide to understand BMC Digital Workplace Catalog and its concepts based on your role.

Refer this section to get familiar with Catalog and its various concepts, for example, virtual marketplaces, how business requests are processed, how Catalog services are charged, and so on.

Key concepts

Refer to this section to know the features that your users can leverage in their day-to-day lives.

Features for your end users

Refer to this section for a quick overview of how you can achieve business values and benefits through various use cases.

Use cases
Refer to this section for the list of practices that we recommend prior to using the application.

Best practices for BMC Digital Workplace



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