This documentation supports the 20.08 version of BMC Digital Workplace Advanced, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product Version menu.

Features for your end users

BMC Digital Workplace is a highly configurable product. Based on the functionalities that you enable and how you configure the product, the product features are made available to your users in the end user console.

To get a detailed understanding of the features that you can configure for your users, refer the following sections:

Let your users request multiple services at once instead of raising separate requests for each service.Requesting more than one enhanced catalog item with a cart
Let your users submit requests on behalf of other end users.Requesting services on behalf of other end users
Let your users who submit a request, add other users to the request and collaborate with them.Collaborating with users on service requests
Refer this section to learn about the approval process for a request, who can approve a request, and where they can view the request and approval details.Approving users' business requests
Learn about how your users can add their frequently used services and knowledge articles as favorites.How favorites work
Refer this section to understand how and what the users can configure in the end user console.Configuration options for the end user console

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