This documentation supports the 20.08 version of BMC Digital Workplace Advanced, which is available only to BMC Helix subscribers (SaaS). To view an earlier version, select the version from the Product Version menu.

Features for your end users


BMC Digital Workplace is a highly configurable product. Based on the functionalities that you enable and how you configure the product, the product features are made available to your users in the end user console.

To get a detailed understanding of the features that you can configure for your users, refer the following sections:

Feature

What you can configure

Reference

Cart

Shared responses between multiple services with matching questions in the same cart.

Requests on behalf of other end users

  • Enable this feature
  • Entitlements
  • Multiuser request questionnaires

Collaboration of service requests

Collaborator groups

Approvals of service requests

  • Enable the On Hold button
  • Enable delegation of request approvals

Favorites

  • Disable this feature
  • Name of the favorites section
  • Position and layout of the favorites section

End user preferences

  • Collaborator groups
  • Enable delegation


Related topics

Use-cases

Supported-languages-and-locales

 

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