This documentation supports the 20.08 version of BMC Digital Workplace Advanced, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product Version menu.

Features for your end users

BMC Digital Workplace is a highly configurable product. Based on the functionalities that you enable and how you configure the product, the product features are made available to your users in the end user console.

To get a detailed understanding of the features that you can configure for your users, refer the following sections:

FeatureWhat you can configureReference
CartShared responses between multiple services with matching questions in the same cart.Requesting more than one enhanced catalog item with a cart
Requests on behalf of other end users
  • Enable this feature
  • Entitlements
  • Multiuser request questionnaires
Requesting services on behalf of other end users
Collaboration of service requestsCollaborator groupsCollaborating with users on service requests

Approvals of service requests

  • Enable the On Hold button
  • Enable delegation of request approvals
Approving users' business requests
  • Disable this feature
  • Name of the favorites section
  • Position and layout of the favorites section
How favorites work
End user preferences
  • Collaborator groups
  • Enable delegation
Configuration options for the end user console

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