This documentation supports the 20.08 version of BMC Digital Workplace Advanced, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product Version menu.

Enabling requesting on behalf of other users

To allow end users to place a request on behalf of another user:

  • The Remedy system administrator must create on-behalf-of rules as described in the   Creating on-behalf-of definition rules in Service Request Management Open link  documentation.
  • The BMC Digital Workplace administrator must set the obo.enabled.for.all parameter to true, as described in List of providers.

(Version 20.08.01 and later) To configure the impersonation button view

  1. In the BMC Digital Workplace administrator console, navigate to the Configuration tab.
  2. Click Impersonation.
  3. On the Impersonation settings page, in the Display settings section, select one or both the check boxes:
    • Show in the user menu—End users see the Request as someone else option under their name.
      This check box is selected by default.

Show in the navigation bar—End users see the person icon  next to their profile picture.

    • You can select both the check boxes to retain both the options in the BMC Digital Workplace end user console.

You can also hide the impersonation buttons by clearing both the check boxes. This does not affect the ability to request services on behalf of other users. End users can still request a service on behalf of other end users in the BMC Digital Workplace end user console.

4. Click Save.

The changes are applied after the end user re-logs in to BMC Digital Workplace.

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  1. Jan Sierens

    I don't see the tab Impersonation after selecting Configuration

    Mar 03, 2021 04:52
    1. Olha Horbachuk

      Jan Sierens, you should be able to see the Impersonation tab as shown in the screenshot. Please let us know if this helps.


      Mar 03, 2021 06:51