This documentation supports the 20.08 version of BMC Digital Workplace Advanced, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product Version menu.

Configuring logs

This topic describes how to configure logs. 

Related topics

To configure logging from the BMC Digital Workplace Admin console

The BMC Digital Workplace administrator can set the log level directly from the BMC Digital Workplace Admin console.

  1. In the BMC Digital Workplace Admin console, go to Configuration > Logging.
  2. Select the Override the log config file settings check box.
  3. In the Log Level list, select an appropriate log level. 
    The log level is changed on all nodes.

Best practice

To troubleshoot a problem, we recommend that you set the log level to DEBUG. After troubleshooting a problem, set the log level to ERROR. If you leave DEBUG enabled, you must monitor log growth and manage it accordingly.
The following video (4:47) demonstrates how you can configure logs manually in BMC Digital Workplace.


The video shows an older version of BMC Digital Workplace. The previous product name was MyIT. Although there might be minor changes in the UI, the overall functionality remains the same.

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