This documentation supports the 20.08 version of BMC Digital Workplace Advanced, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product Version menu.

20.08 enhancements

This topic contains information about enhancements in version 20.08  of BMC Digital Workplace 
Advanced.

Custom email, push, and in-app notifications for new approvals and requests submitted

The BMC Digital Workplace administrator can now customize email, push, and in-app notifications for new approvals and requests submitted. A new setting in the BMC Digital Workplace Admin console enables administrators to edit the notification template, save its draft, and then make the notifications live for end users.

For email notifications, you can hide or show the branding elements as well as modify headings and heading descriptions, informative alert, items list, additional content, labels for the View details and Manage email notification links, and footer content. You can modify the description of push notifications and the title of in-app notifications.

This feature is available for the English locale only. Other locales will be supported in future releases.

To help you visualize the final view of the notification type that you are customizing, an option to view samples is available.

Before making the custom notification live for end users, you can send a test notification to yourself to check if the result meets your expectations.

For the overview of the customization elements, samples of custom notifications, and edge cases, see Customizing email, push, and in-app notifications.

Enable Remedy with Smart IT to embed BMC Digital Workplace

You can now enable a Remedy with Smart IT agent to search for services and make requests on behalf of a customer. In the BMC Digital Workplace Admin console, select the Embed Digital Workplace option, and complete the Host domains field. For more information, see Integrating BMC Digital Workplace Catalog service requests with Smart IT.

User interface to enable Google and Mixpanel Analytics

In earlier versions of BMC Digital Workplace, the tracking data was available only to BMC Support. Starting with version 20.08, the BMC Digital Workplace administrator can enable Google Analytics in the BMC Digital Workplace Admin console. With the Tracking ID, end users can discover their activity in BMC Digital Workplace without sharing it with third parties. BMC Support collects analytics by using Mixpanel Analytics, which can be turned off in the BMC Digital Workplace console.

 

For more information about enabling Google and Mixpanel Analytics in the BMC Digital Workplace Admin console, see Using Google Analytics and Mixpanel Analytics to collect and analyze usage data.

User interface to update attachment settings for service requests

In earlier versions of BMC Digital Workplace, attachment settings for service requests could be updated only by using the script. Starting with version 20.08, the BMC Digital Workplace administrator can select the file type rule and specify the list of file types and attachment size in the BMC Digital Workplace Admin console.

For more information about updating the attachment settings in the BMC Digital Workplace Admin console, see Updating the attachment settings for service requests.

Enable approvers to see approval details in a BMC Business Workflows case

From the Configuration > Approval page on the BMC Digital Workplace Admin console, a BMC Digital Workplace administrator can now enable approvers to see approval details in a BMC Business Workflows case. For more information, see Configuring how approval requests are displayed in BMC Digital Workplace end user console.

Highlight incomplete required fields for end users

BMC Digital Workplace prevents end users from proceeding with a request without completing the required fields. With this release, BMC Digital Workplace highlights the required fields when the end user attempts to proceed with the request.

User interface for Browse categories drop-down configuration

BMC Digital Workplace administrators can now configure the browse category drop-down for end users. The Business Request Category feature setting that was available from the Application Features list has been removed. For more information, see Setting up sections in the Catalog.

Additional language support

BMC Digital Workplace end users can now use Czech as their preferred language. BMC Digital Workplace administrators can also set Czech as the default language for their end users. BMC Digital Workplace Catalog also supports Czech. For more information, see 20.08 enhancements and Setting a language for your end users.

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