Troubleshooting installation and upgrade issues in BMC Digital Workplace Catalog

This topic contains information that can help troubleshoot the issues faced during installation and upgrade of BMC Digital Workplace Catalog.

BMC Communities document: Digital Workplace Catalog Install keeps failing - LANG variable set to en_US.UTF-8 Open link

BMC Communities document: BMC Helix Digital Workplace common issues related to configuration files Open link

Installation is completed with errors

You can safely ignore any of the following errors encountered in arsystem_install_log.txt and dwpsystem_incremental_update.txt log files during a system upgrade or installation:

INFO RIKMain - Returning 10 for RIK subcommand appinfo
INFO RIKMain - Returning 0 for RIK subcommand appinfo
WARNING,com.bmc.install.configuration.unix.ProfileConfigurationFile
WARN - Error encountered in bulk transaction, switching to (non-bulk) single import operation
SEVERE,com.bmc.install.task.InstallationTask

INFO RIKMain - Returning 10 for RIK subcommand appinfo

[Thu Aug 03 17:18:40.146] INFO  RIKMain  - Returning 10 for RIK subcommand appinfo
(Aug 03 2017 05:19:37.536 PM -0400),WARNING,com.bmc.install.product.arsuitekit.tasks.CopyCMDBJarToRemoveCMDBObjects,
LOG EVENT {Description=[isCMDBRunning: ],Detail=[Failed-1: java.lang.NullPointerException
at com.bmc.arsys.apitransport.connection.ApiProxyManager.getProxy(ApiProxyManager.java:

INFO RIKMain - Returning 0 for RIK subcommand appinfo

[Thu Aug 03 17:41:47.866] INFO  RIKMain  - Returning 0 for RIK subcommand appinfo
java.lang.NullPointerException
at com.bmc.arsys.util.ArrayCentralConfig.resolveSymbolicLink(ArrayCentralConfig.java:1197)
at com.bmc.arsys.util.ArrayCentralConfig.unregisterPlugin(ArrayCentralConfig.java:895)

WARNING,com.bmc.install.configuration.unix.ProfileConfigurationFile

(Aug 03 2017 05:21:32.977 PM -0400),WARNING,com.bmc.install.configuration.unix.ProfileConfigurationFile,
LOG EVENT {Description=[IOException occurred while writing to file],Detail=[/etc/profile]}
(Aug 03 2017 05:21:32.978 PM -0400),SEVERE,com.bmc.install.task.InstallationTask,
THROWABLE EVENT {Description=[Failed to set product home],Detail=[/opt/bmc/digitalworkplace]},
Throwable=[java.io.FileNotFoundException: /etc/profile (Permission denied)

WARN - Error encountered in bulk transaction, switching to (non-bulk) single import operation

[Thu Aug 03 18:07:44.343] INFO  - Auto generating mapping information
[Thu Aug 03 18:07:44.344] INFO  - Attempting import from source form AppLocalConfig_ComponentBase to destination form AppLocalConfig_ComponentBase on server localhost
[Thu Aug 03 18:07:44.387] WARN  - Error encountered in bulk transaction, switching to (non-bulk) single import operation. Failed operation is : ERROR (9713): The attempted bulk entry transaction failed due to an error in one of the individual operations.; 
ERROR (338): Duplicate Entry ID found", and the current setting is "Do Not Create New".; 000000000000801
[Thu Aug 03 18:07:44.399] INFO  - Skipping import of record as defined in options

SEVERE,com.bmc.install.task.InstallationTask

(Aug 03 2017 05:44:33.383 PM -0400),SEVERE,com.bmc.install.task.InstallationTask,
THROWABLE EVENT {Description=[Failed to set product home],Detail=[/opt/bmc/digitalworkplace]},
Throwable=[java.io.FileNotFoundException: /etc/profile (Permission denied)
java.io.FileOutputStream.open0(Native Method)