Setting up surveys

The following topics discuss how to create a satisfaction surveys to provide feedback for completed IT requests from BMC Service Request Management and HR requests from BMC HR Case Management. The topics also discuss how to create surveys for enhanced services.

• Setting up satisfaction surveys for HR and IT requests
  • Enabling surveys in BMC Digital Workplace
  • Mapping satisfaction surveys to service requests in BMC Digital Workplace
  • Disabling duplicate notifications for satisfaction surveys
• Setting up satisfaction surveys for enhanced services
  • Configuring the default survey for enhanced services
  • Creating and managing complex satisfaction surveys for enhanced services
  • Designing custom surveys for enhanced services