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This documentation supports the 20.02 version of BMC Digital Workplace Advanced.

To view the latest version, select the version from the Product Version menu.

Setting up approvals

When end users request a service that requires an approval in BMC Digital Workplace, the approval request is routed to all approvers specified in the approval process rules. Remedy administrators define these rules on the AR System server in the Approval Central. For more information about approvals, see  Approval Server concepts Open link  in the BMC Remedy Action Request System documentation.

The following table describes how you can enable and configure approval requests in the BMC Digital Workplace console:


Enable approvals in the BMC Digital Workplace console

Enabling approvals
Display the On Hold button for approversEnabling users to put approvals on hold
  • Display the Comment field for approvers on rejecting approval requests
  • Display the Password field for approvers
Enabling confirmation checks on approving and rejecting requests
Display the Reassign button for approversEnabling users to reassign approvals
Enable approvers to set up automatic approval delegation rulesEnabling users to delegate approvals
  • Configure the display of approval details in the approval requests
  • Display the cross-launch link in the approval requests, so that approvers can open approvals in the requesting application.
Configuring how approval requests are displayed in BMC Digital Workplace end user console
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