Setting up approvals

When end users request a service that requires an approval in BMC Digital Workplace, the approval request is routed to all approvers specified in the approval process rules. Remedy administrators define these rules on the AR System server in the Approval Central. For more information about approvals, see Approval Server concepts in the BMC Remedy Action Request System documentation.

Related topics

Approving users' business requests

Enabling end user features

The following table describes how you can enable and configure approval requests in the BMC Digital Workplace console:

Task	Reference
Enable approvals in the BMC Digital Workplace console	Enabling approvals
Display the On Hold button for approvers	Enabling users to put approvals on hold
Display the Comment field for approvers on rejecting approval requests Display the Password field for approvers	Enabling confirmation checks on approving and rejecting requests
Display the Reassign button for approvers	Enabling users to reassign approvals
Enable approvers to set up automatic approval delegation rules	Enabling users to delegate approvals
Configure the display of approval details in the approval requests Display the cross-launch link in the approval requests, so that approvers can open approvals in the requesting application.	Configuring how approval requests are displayed in BMC Digital Workplace end user console

Setting up approvals

Comments