This documentation supports the 20.02 version of BMC Digital Workplace Advanced.

To view an earlier version, select the version from the Product Version menu.

Service requests from BMC Service Request Management

BMC Digital Workplace supports BMC Service Request Management as one of the sources for the services in your catalog. BMC Service Request Management contains service request definitions that you can use in your catalog. The features available with these definitions help your end users with their issues. To populate the services in your catalog, you integrate BMC Digital Workplace with BMC Service Request Management and fetch the service request definitions.

Refer the following sections to learn more about using the service request definitions and integrating with BMC Service Request Management:

ActionReference

Learn about the features, fields, HTML tags that the service request definitions support when used with BMC Digital Workplace.

Support for service request definitions from BMC Service Request Management

Learn about the process to integrate BMC Digital Workplace with BMC Service Request Management to use its service request definitions.

Setting up service requests through BMC Service Request Management


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