Roles and permissions
This section describes administrator and end-user permissions for BMC Digital Workplace.
Administration permissions specific to BMC Digital Workplace
To access the BMC Digital Workplace Admin console, administrators require MyIT Admin permission. For more information, see Setting up administrator authentication.
You can restrict administrators to specific areas of the Admin console, as described in Assigning administrator permissions.
An administrator can access the tenant configuration utility (used for multitenancy) without any permissions due to API token authentication. For more information, see Configuring multitenancy.
Setting up user accounts and granting access to BMC Digital Workplace Catalog
Configuring people information
in the BMC Remedy ITSM documentation
Permissions for BMC Digital Workplace end users
To access BMC Digital Workplace, end users require a login ID and password in BMC Remedy ITSM, BMC HR Case Management, or both.
The following table indicates permissions needed to access areas of the application or types of items in the Catalog.
| Item or area | Permission | Application controlling permission | Additional information |
|---|---|---|---|
| Approvals | Business Manager—To be able to approve service requests and see additional details about those requests. To be assigned as an approver in Smart IT, the following functional roles are required:
| BMC Remedy ITSM |
Service Request Management user roles
Functional roles and extended application access
|
| No permissions required to approve HR requests. | BMC HR Case Management | No additional information. | |
| Knowledge articles | No permissions required. | BMC Remedy ITSM (BMC Knowledge Management) | Visibility groups restrict which specific knowledge articles are available. To make knowledge articles visible to end users, set Publish to External Audiences to Yes and Status to Published. |
| No permissions required. | BMC HR Case Management | No additional information. | |
| Service Requests | No permissions required. | BMC Remedy ITSM (BMC Service Request Management) | Entitlements restrict which specific service requests are available. |
| No permissions required. | BMC Digital Workplace Catalog | Entitlements restrict which specific service requests are available. | |
Items in BMC Digital Workplace Catalog | No permissions required. | BMC Digital Workplace Catalog | Entitlements restrict which specific BMC Digital Workplace Catalog items are available. |
| Virtual Machines | No permissions required However, for users to be able to access BMC Cloud Management Lifecycle from BMC Digital Workplace, those users must have the same user names on the BMC Remedy Action Request System server (AR System server) for BMC Digital Workplace and the AR System server for BMC Cloud Lifecycle Management. Additionally, the users should belong to respective BMC Cloud Lifecycle Management groups and tenants in BMC Digital Workplace. | BMC Cloud Lifecycle Management | |
| HR solutions | Case Viewer. | BMC HR Case Management |
Roles and permissions
|
| Appointments | No permissions required. | BMC Digital Workplace | No additional information. |
| Reservations | No permissions required. | BMC Digital Workplace | No additional information. |
| Services | No permissions required. | BMC Digital Workplace | No additional information. |
| Locations | No permissions required. | BMC Digital Workplace | No additional information. |
| Assets | No permissions required. | BMC Digital Workplace | No additional information. |
| Chat | No permissions required. | BMC Virtual Chat | Automatic validation of self-service users must be configured, as described in
Validating people information
|
Comments
Log in or register to comment.