This documentation supports the 20.02 version of BMC Digital Workplace Advanced.

To view an earlier version, select the version from the Product Version menu.

Integrating BMC Digital Workplace Catalog with BMC Helix Chatbot

As a BMC Digital Workplace Catalog administrator, you can embed BMC Helix Chatbot in BMC Digital Workplace Advanced. BMC Digital Workplace Advanced uses an HTML Inline Frame (iFrame) element to load the BMC Helix Chatbot UI.

Embedding the BMC Helix Chatbot UI provides the following benefits:  

  • Leverages BMC Helix Chatbot capabilities within BMC Digital Workplace
  • Seamless access to BMC Helix Chatbot
    If both BMC Digital Workplace Advanced and BMC Helix Chatbot are using the Remedy Single Sign-On (BMC Helix SSO) cloud native authentication application,BMC Digital Workplace Catalog administrators can access BMC Helix Chatbot from BMC Digital Workplace Catalog without providing the login credentials. 
  • Consistent user experience
    You can style and format the BMC Helix Chatbot button and UI to make it consistent with your application's corporate design.

For more information about BMC Helix Chatbot, see BMC Helix Chatbot online documentation .

Related topics

BMC Helix Chatbot online documentation

Registering the application URL in BMC Helix Chatbot

Configuring the pre-authentication mechanism

Enabling cross launch for applications integrated with different RSSO servers

Before you begin

Ensure that the following items are available:

  1. You have a valid BMC Digital Workplace Advanced license and IBM Watson license. 

  2. You have an account in BMC Helix Chatbot with the same login ID as your BMC Digital Workplace Catalog administrator account. 
  3. You have configured Remedy Single Sign-On OAuth 2.0 authentication for BMC Helix Chatbot and BMC Digital Workplace Advanced, so the external application's users are automatically authenticated and do not need to log in separately to access the embedded view. 

Workflow to embed BMC Helix Chatbot in BMC Digital Workplace Advanced

The following illustration describes the sequence of actions for embedding BMC Helix Chatbot:

The following table describes the actions that the administrator must perform to embed BMC Helix Chatbot in BMC Digital Workplace Advanced:

Task

Product

Action

Reference

1

BMC Helix Chatbot

Register the URL of the BMC Digital Workplace Advanced application in which you want to embed the BMC Helix Chatbot UI. 

To register the application URL in BMC Helix Chatbot

2

BMC Digital Workplace

Register the trusted URL of the BMC Helix Chatbot application that you want to embed in BMC Digital Workplace Advanced.

To register the application URL in BMC Digital Workplace Advanced
3

Remedy Single Sign-On

If BMC Helix Chatbot and BMC Digital Workplace Advanced are on different Remedy Single Sign-On servers, configure them to enable the cross launch.

Configuring the pre-authentication mechanism

Enabling cross launch for applications integrated with different RSSO servers

To register the trusted URL of BMC Helix Chatbot

  1. Log in to BMC Digital Workplace Catalog as the administrator.

  2. Click the Settings icon  and from Application Settings, select Chatbot.
  3. In the Chatbot URL field, specify the BMC Helix Chatbot server base URL.

  4. (Optional) Provide the following information for Remedy Single Sign-On:

    Note

    Perform the following tasks only if BMC Helix Chatbot and BMC Digital Workplace Advanced are under different Remedy Single Sign-On realms. If they are under the same Remedy Single Sign-On realm, leave the fields blank.

    1. Enter the base URL of the Remedy Single Sign-On server of BMC Helix Chatbot.

    2. Copy the text of the private key.

    3. Enter the passphrase of the private key.

  5. Click Save.

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